DocPlanner incident

Noa Notes Summary generation slowness in South America

Notice Resolved View vendor source →

DocPlanner experienced a notice incident on August 21, 2026 affecting Noa Notes: Brazil and Noa Notes: Colombia and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 08:24 PM UTC
Resolved
Aug 21, 2026, 10:39 PM UTC
Duration
2h 14m
Detected by Pingoru
Aug 21, 2026, 08:24 PM UTC

Affected components

Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina

Update timeline

  1. investigating Aug 21, 2026, 08:24 PM UTC

    Summaries in Noa Notes are taking longer time to be generated

  2. identified Aug 21, 2026, 09:01 PM UTC

    The issue has been identified and a fix has been rolled out.

  3. resolved Aug 21, 2026, 10:39 PM UTC

    This incident has been resolved.