DocPlanner incident
Clinic Cloud – Electronic Health Records Loading Issues
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Resolved after 42 minutes, affecting Clinic Cloud, on November 5, 2026.
Electronic Health Records is now loading and back to normal. Our team continue monitoring.
Affected components
Clinic Cloud
Update timeline
- investigating Nov 05, 2026, 05:07 PM UTC
We are currently experiencing an issue affecting Clinic Cloud. Customers accessing Electronic Health Records are experiencing loading issues, with pages failing to load successfully. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible.
- monitoring Nov 05, 2026, 05:16 PM UTC
Electronic Health Records is now loading and back to normal. Our team continue monitoring.
- resolved Nov 05, 2026, 05:49 PM UTC
This incident has been resolved.
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