DocPlanner incident

Recording through Noa Notes is flaky / unresponsive

Major Resolved View vendor source →

DocPlanner experienced a major incident on July 2, 2026 affecting Noa Notes: Brazil and Noa Notes: Colombia and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 02:13 PM UTC
Resolved
Jul 02, 2026, 03:19 PM UTC
Duration
1h 5m
Detected by Pingoru
Jul 02, 2026, 02:13 PM UTC

Affected components

Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina

Update timeline

  1. investigating Jul 02, 2026, 02:13 PM UTC

    Summaries generation might be slower than usual and users might not be able to start new recordings.

  2. identified Jul 02, 2026, 02:49 PM UTC

    The issue has been identified and a fix has been rolled out. We are validating.

  3. resolved Jul 02, 2026, 03:19 PM UTC

    The issue has been resolved.