DocPlanner experienced a notice incident on August 11, 2026 affecting SaaS: Brazil and SaaS: Colombia and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 11, 2026, 08:11 PM UTC
Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.
- identified Aug 11, 2026, 09:08 PM UTC
Incident update: App Service Disruption
- monitoring Aug 11, 2026, 10:50 PM UTC
We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Aug 11, 2026, 11:05 PM UTC
This incident has been resolved.