DocPlanner experienced a major incident on August 26, 2026 affecting Plugins Manager: Germany and Plugins Manager: Poland and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 08:52 AM UTC
There is currently an incident affecting a subset of services on the Docplanner platform. Services including e-prescriptions, e-referrals, and e-sick leave, among others, are currently unavailable. Our engineering team is actively investigating the issue and working to restore the affected services as soon as possible. We will provide further updates as more information becomes available.
- identified Aug 26, 2026, 09:16 AM UTC
Our engineering team has identified the issue and is working on an immediate fix.
- monitoring Aug 26, 2026, 09:29 AM UTC
Our team has rolled out a fix and confirmed that the service is now available. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Aug 26, 2026, 09:45 AM UTC
This issue has been fully resolved.