DocPlanner Outage History

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DocPlanner had 66 outages in the last 2 years totaling 15h 11m of downtime — averaging 2.7 incidents per month.

There were 66 DocPlanner outages since September 9, 2025 totaling 15h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.docplanner.com

Major April 4, 2026

Marketplace instability Italy

Detected by Pingoru
Apr 04, 2026, 08:22 AM UTC
Resolved
Apr 04, 2026, 08:45 AM UTC
Duration
22m
Affected: Marketplace: Italy
Timeline · 4 updates
  1. investigating Apr 04, 2026, 08:22 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 04, 2026, 08:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 04, 2026, 08:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2026, 08:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 2, 2026

Noa notes isn't available

Detected by Pingoru
Apr 02, 2026, 02:08 PM UTC
Resolved
Apr 02, 2026, 02:15 PM UTC
Duration
7m
Affected: Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Apr 02, 2026, 02:08 PM UTC

    The team investigating the issue

  2. monitoring Apr 02, 2026, 02:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2026

Marketplace South America performances impaired

Detected by Pingoru
Mar 31, 2026, 02:04 PM UTC
Resolved
Mar 31, 2026, 03:41 PM UTC
Duration
1h 37m
Affected: Marketplace: BrazilMarketplace: ChileMarketplace: ArgentinaMarketplace: ColombiaMarketplace: Peru
Timeline · 3 updates
  1. investigating Mar 31, 2026, 02:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 31, 2026, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 31, 2026, 03:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2026

Listings are not showing doctors properly in Mexico

Detected by Pingoru
Mar 19, 2026, 12:30 AM UTC
Resolved
Mar 19, 2026, 12:50 AM UTC
Duration
19m
Affected: Marketplace: Mexico
Timeline · 4 updates
  1. investigating Mar 18, 2026, 11:36 PM UTC

    We are currently investigating the issue. We will send next update within 30 minutes.

  2. identified Mar 19, 2026, 01:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 19, 2026, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 19, 2026, 01:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Notifications are being delayed

Detected by Pingoru
Mar 05, 2026, 04:40 PM UTC
Resolved
Mar 05, 2026, 10:25 PM UTC
Duration
5h 45m
Affected: SSO: MexicoMarketplace: MexicoSaaS: Mexico
Timeline · 3 updates
  1. identified Mar 05, 2026, 08:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 05, 2026, 08:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 05, 2026, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Apps are suffering some slowness in MX

Detected by Pingoru
Mar 05, 2026, 04:37 PM UTC
Resolved
Mar 05, 2026, 04:46 PM UTC
Duration
8m
Affected: Noa Notes: MexicoSSO: MexicoMarketplace: MexicoSaaS: MexicoPlugins Manager: MexicoIntegrations API: Mexico
Timeline · 4 updates
  1. investigating Mar 05, 2026, 04:37 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 05, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 05, 2026, 04:46 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 05, 2026, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2026

Apps are suffering some slowness

Detected by Pingoru
Feb 16, 2026, 12:12 PM UTC
Resolved
Feb 16, 2026, 12:22 PM UTC
Duration
10m
Affected: Noa Notes: BrazilMarketplace: BrazilMarketplace: ChileMarketplace: ArgentinaMarketplace: ColombiaNoa Notes: ColombiaMarketplace: PeruNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Feb 16, 2026, 12:12 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 16, 2026, 12:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 16, 2026, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 11, 2026

Noa Notes Summaries are not being generated in all countries

Detected by Pingoru
Feb 11, 2026, 01:10 PM UTC
Resolved
Feb 11, 2026, 01:13 PM UTC
Duration
3m
Affected: Noa Notes: SpainNoa Notes: MexicoNoa Notes: BrazilNoa Notes: GermanyNoa Notes: ItalyNoa Notes: PolandNoa Notes: PortugalNoa Notes: Czech RepublicNoa Notes: TurkeyNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 2 updates
  1. identified Feb 11, 2026, 01:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 11, 2026, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 9, 2026

MyDr Website is down

Detected by Pingoru
Feb 09, 2026, 03:40 PM UTC
Resolved
Feb 09, 2026, 04:04 PM UTC
Duration
24m
Affected: MyDR
Timeline · 5 updates
  1. investigating Feb 09, 2026, 02:54 PM UTC

    We are currently investigating this issue.

  2. identified Feb 09, 2026, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 09, 2026, 04:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 09, 2026, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 09, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Marketplace europe performances impaired

Detected by Pingoru
Feb 02, 2026, 02:23 PM UTC
Resolved
Feb 02, 2026, 02:47 PM UTC
Duration
23m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. identified Feb 02, 2026, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 02, 2026, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026

ClinicCloud is experiencing performance issues

Detected by Pingoru
Jan 08, 2026, 10:51 AM UTC
Resolved
Jan 08, 2026, 11:16 AM UTC
Duration
25m
Affected: Clinic Cloud
Timeline · 4 updates
  1. investigating Jan 08, 2026, 10:51 AM UTC

    ClinicCloud is experiencing performance issues. App is available but flapping.

  2. identified Jan 08, 2026, 10:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 11:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2025

Higher than usual error rate on Marketplace

Detected by Pingoru
Dec 23, 2025, 01:05 PM UTC
Resolved
Dec 23, 2025, 01:16 PM UTC
Duration
11m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: BrazilMarketplace: MexicoMarketplace: ChileMarketplace: ArgentinaMarketplace: ColombiaMarketplace: PeruMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Dec 23, 2025, 01:05 PM UTC

    We are facing an higher than usual error rate in marketplace

  2. identified Dec 23, 2025, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 23, 2025, 01:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 15, 2025

Application is down

Detected by Pingoru
Dec 15, 2025, 07:03 PM UTC
Resolved
Dec 15, 2025, 07:03 PM UTC
Duration
—
Affected: Clinic Cloud
Timeline · 1 update
  1. resolved Dec 15, 2025, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 12, 2025

We might be experiencing issues in name resolution for doctor websites

Detected by Pingoru
Dec 12, 2025, 09:27 PM UTC
Resolved
Dec 12, 2025, 09:33 PM UTC
Duration
6m
Affected: Doctor Websites
Timeline · 3 updates
  1. investigating Dec 12, 2025, 09:27 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 12, 2025, 09:28 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2025, 09:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 10, 2025

Noa notes downtime

Detected by Pingoru
Dec 10, 2025, 09:55 AM UTC
Resolved
Dec 10, 2025, 10:05 AM UTC
Duration
9m
Affected: Noa Notes: Mexico
Timeline · 3 updates
  1. identified Dec 10, 2025, 09:55 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 10, 2025, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 4, 2025

Noa Notes summaries are taking longer time to generate

Detected by Pingoru
Dec 04, 2025, 11:00 AM UTC
Resolved
Dec 04, 2025, 11:27 AM UTC
Duration
27m
Affected: Noa Notes: SpainNoa Notes: GermanyNoa Notes: ItalyNoa Notes: PolandNoa Notes: PortugalNoa Notes: Czech RepublicNoa Notes: Turkey
Timeline · 4 updates
  1. investigating Dec 04, 2025, 11:00 AM UTC

    We are currently investigating this issue.

  2. identified Dec 04, 2025, 11:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2025, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2025, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2025

Creation of EHR Episodes is not possible

Detected by Pingoru
Dec 03, 2025, 05:48 PM UTC
Resolved
Dec 03, 2025, 06:47 PM UTC
Duration
59m
Affected: SaaS: PolandSaaS: ItalySaaS: TurkeySaaS: Czech RepublicSaaS: SpainSaaS: BrazilSaaS: MexicoSaaS: ColombiaSaaS: ChileSaaS: PeruSaaS: ArgentinaSaaS: PortugalSaaS: Germany
Timeline · 5 updates
  1. investigating Dec 03, 2025, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 03, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 03, 2025, 06:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 03, 2025, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 03, 2025, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 24, 2025

Noa Notes widget not visible

Detected by Pingoru
Nov 24, 2025, 09:06 AM UTC
Resolved
Nov 24, 2025, 09:56 AM UTC
Duration
49m
Affected: Noa Notes: SpainNoa Notes: GermanyNoa Notes: ItalyNoa Notes: PolandNoa Notes: PortugalNoa Notes: Czech Republic
Timeline · 2 updates
  1. identified Nov 24, 2025, 09:06 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 24, 2025, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 22, 2025

MX SaaS down

Detected by Pingoru
Nov 22, 2025, 11:17 PM UTC
Resolved
Nov 22, 2025, 11:23 PM UTC
Duration
5m
Affected: SaaS: Mexico
Timeline · 3 updates
  1. investigating Nov 22, 2025, 11:17 PM UTC

    We are currently investigating this issue.

  2. identified Nov 22, 2025, 11:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 22, 2025, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 13, 2025

Downtime Marketplace SA

Detected by Pingoru
Nov 13, 2025, 11:19 AM UTC
Resolved
Nov 13, 2025, 11:24 AM UTC
Duration
4m
Affected: Marketplace: BrazilMarketplace: ChileMarketplace: ArgentinaMarketplace: ColombiaMarketplace: Peru
Timeline · 2 updates
  1. investigating Nov 13, 2025, 11:19 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 13, 2025, 11:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 12, 2025

Downtime Mexico marketplace

Detected by Pingoru
Nov 12, 2025, 03:54 PM UTC
Resolved
Nov 12, 2025, 04:47 PM UTC
Duration
53m
Affected: Marketplace: Mexico
Timeline · 3 updates
  1. investigating Nov 12, 2025, 03:54 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 12, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025

MyDR downtime

Detected by Pingoru
Nov 10, 2025, 08:23 AM UTC
Resolved
Nov 10, 2025, 08:33 AM UTC
Duration
10m
Affected: MyDR
Timeline · 3 updates
  1. identified Nov 10, 2025, 08:23 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 10, 2025, 08:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 10, 2025, 08:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 5, 2025

MyDR unstable

Detected by Pingoru
Nov 05, 2025, 09:16 AM UTC
Resolved
Nov 05, 2025, 10:42 AM UTC
Duration
1h 25m
Affected: MyDR
Timeline · 3 updates
  1. investigating Nov 05, 2025, 09:16 AM UTC

    We are currently investigating this issue.

  2. identified Nov 05, 2025, 09:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 05, 2025, 10:42 AM UTC

    This incident has been resolved.

Read the full incident report →