Dialogue Outage History

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Dialogue had 33 outages in the last 2 years totaling 60h 10m of downtime — averaging 1.4 incidents per month.

There were 33 Dialogue outages since June 3, 2025 totaling 60h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dialogue.co

Major May 27, 2026

Impossible de se connecter // Unable to login and sign up

Detected by Pingoru
May 27, 2026, 09:00 PM UTC
Resolved
May 27, 2026, 09:11 PM UTC
Duration
11m
Affected: Construire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 4 updates
  1. identified May 27, 2026, 09:00 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 27, 2026, 09:03 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 27, 2026, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

Detected by Pingoru
Apr 20, 2026, 02:32 PM UTC
Resolved
Apr 20, 2026, 04:44 PM UTC
Duration
2h 12m
Affected: Construire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 2 updates
  1. identified Apr 20, 2026, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 20, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

Detected by Pingoru
Apr 10, 2026, 03:10 PM UTC
Resolved
Apr 10, 2026, 03:37 PM UTC
Duration
26m
Affected: Construire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. identified Apr 10, 2026, 03:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 10, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Impossible de se connecter // Unable to login

Detected by Pingoru
Apr 02, 2026, 04:04 PM UTC
Resolved
Apr 02, 2026, 04:12 PM UTC
Duration
7m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 4 updates
  1. investigating Apr 02, 2026, 04:04 PM UTC

    We are currently investigating this issue.

  2. identified Apr 02, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026

Les rapports clients ne sont pas disponibles // Client reports are not available

Detected by Pingoru
Mar 23, 2026, 07:04 PM UTC
Resolved
Mar 24, 2026, 12:43 AM UTC
Duration
5h 38m
Affected: Presto Client Reports
Timeline · 2 updates
  1. investigating Mar 23, 2026, 07:04 PM UTC

    Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

  2. resolved Mar 24, 2026, 12:43 AM UTC

    L'accès aux rapports a été rétabli. Access to reports has been restored.

Read the full incident report →

Major March 19, 2026

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

Detected by Pingoru
Mar 19, 2026, 10:10 PM UTC
Resolved
Mar 19, 2026, 10:29 PM UTC
Duration
19m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Mar 19, 2026, 10:10 PM UTC

    Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

  2. monitoring Mar 19, 2026, 10:22 PM UTC

    Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

  3. resolved Mar 19, 2026, 10:29 PM UTC

    Le problème a été résolu. The problem has been fully resolved.

Read the full incident report →

Major March 5, 2026

Difficultés avec appels vidéo // Video call issues

Detected by Pingoru
Mar 05, 2026, 10:46 PM UTC
Resolved
Mar 06, 2026, 05:50 PM UTC
Duration
19h 4m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Mar 05, 2026, 10:46 PM UTC

    Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

  2. investigating Mar 05, 2026, 11:58 PM UTC

    Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

  3. resolved Mar 06, 2026, 05:50 PM UTC

    Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

Read the full incident report →

Minor January 12, 2026

Problème avec l'envoi des ordonnances par fax // Issues with faxing prescriptions

Detected by Pingoru
Jan 12, 2026, 04:03 PM UTC
Resolved
Jan 12, 2026, 04:24 PM UTC
Duration
21m
Affected: Care Platform
Timeline · 3 updates
  1. identified Jan 12, 2026, 04:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 12, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 22, 2025

Les disponibilités des fournisseurs de soins ne se mettent plus à jour // Service provider availabilities are no longer updating

Detected by Pingoru
Dec 22, 2025, 02:05 PM UTC
Resolved
Dec 22, 2025, 02:45 PM UTC
Duration
40m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. identified Dec 22, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Dec 22, 2025, 02:08 PM UTC

    Nous avons identifié un problème avec notre système de gestion des rendez-vous, où les disponibilités de certain fournisseurs de soins sont obsolètes et ne se mettent plus à jour automatiquement. We've identified an issue in our appointment management system, where the availabilities of some service providers are out of date and no longer automatically refresh.

  3. resolved Dec 22, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 2, 2025

Impossible de commencer une consultation / Unable to start a consult

Detected by Pingoru
Dec 02, 2025, 05:46 PM UTC
Resolved
Dec 02, 2025, 05:52 PM UTC
Duration
5m
Affected: Dialogue Member Application (US)Sunlife Health360 Member Application (US)Construire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 4 updates
  1. identified Dec 02, 2025, 05:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 02, 2025, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 02, 2025, 05:51 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 02, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Nos systèmes ont détecté une augmentation des échecs de connection // Our systems have detected increase in connection errors

Detected by Pingoru
Nov 18, 2025, 01:26 PM UTC
Resolved
Nov 18, 2025, 07:34 PM UTC
Duration
6h 7m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 01:26 PM UTC

    We are monitoring the status of our third-party provider. Nous surveillons l’état de notre fournisseur tiers.

  2. resolved Nov 18, 2025, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 11, 2025

La connexion à l'application membre échoue // Login on member app is failing

Detected by Pingoru
Nov 11, 2025, 03:49 PM UTC
Resolved
Nov 11, 2025, 03:56 PM UTC
Duration
7m
Affected: Construire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Nov 11, 2025, 03:49 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 11, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2025

Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection

Detected by Pingoru
Oct 24, 2025, 06:25 PM UTC
Resolved
Oct 24, 2025, 07:35 PM UTC
Duration
1h 10m
Affected: Dialogue Member Application (US)Sunlife Health360 Member Application (US)Dialogue Member Application (EU)Construire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 2 updates
  1. identified Oct 24, 2025, 06:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 24, 2025, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Les membres ne peuvent pas compléter le questionnaire MH. // The members cannot complete MH intake.

Detected by Pingoru
Oct 23, 2025, 05:20 PM UTC
Resolved
Oct 23, 2025, 05:36 PM UTC
Duration
15m
Affected: Consult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. identified Oct 23, 2025, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 23, 2025, 05:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 22, 2025

Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading

Detected by Pingoru
Oct 22, 2025, 07:03 PM UTC
Resolved
Oct 22, 2025, 07:25 PM UTC
Duration
21m
Affected: Care PlatformConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 2 updates
  1. identified Oct 22, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 22, 2025, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage

Detected by Pingoru
Oct 20, 2025, 06:48 PM UTC
Resolved
Oct 20, 2025, 10:27 PM UTC
Duration
3h 38m
Affected: Care Platform
Timeline · 3 updates
  1. investigating Oct 20, 2025, 06:48 PM UTC

    Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers. // Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.

  2. monitoring Oct 20, 2025, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage

Detected by Pingoru
Oct 20, 2025, 05:57 PM UTC
Resolved
Oct 20, 2025, 10:27 PM UTC
Duration
4h 29m
Affected: Care PlatformConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Oct 20, 2025, 05:57 PM UTC

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

  2. monitoring Oct 20, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS

Detected by Pingoru
Oct 20, 2025, 02:01 PM UTC
Resolved
Oct 20, 2025, 10:26 PM UTC
Duration
8h 25m
Affected: Consult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Oct 20, 2025, 02:01 PM UTC

    En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

  2. monitoring Oct 20, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2025

Problèmes de connection aux appels vidéo / Video call connection issues

Detected by Pingoru
Aug 27, 2025, 02:22 PM UTC
Resolved
Aug 27, 2025, 03:43 PM UTC
Duration
1h 20m
Affected: Care PlatformConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 2 updates
  1. investigating Aug 27, 2025, 02:22 PM UTC

    Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours. Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.

  2. resolved Aug 27, 2025, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application.

Detected by Pingoru
Aug 25, 2025, 08:25 PM UTC
Resolved
Aug 26, 2025, 12:45 AM UTC
Duration
4h 20m
Affected: Consult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 5 updates
  1. investigating Aug 25, 2025, 08:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 25, 2025, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 26, 2025, 12:04 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Aug 26, 2025, 12:43 AM UTC

    The issue has been fully mitigated and services are back to normal.

  5. resolved Aug 26, 2025, 12:45 AM UTC

    This incident has been resolved.

Read the full incident report →