Dialogue Outage History

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Dialogue had 33 outages in the last 2 years totaling 125h 13m of downtime — averaging 1.4 incidents per month.

There were 33 Dialogue outages since June 3, 2025 totaling 125h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dialogue.co

Major July 30, 2025

Interruption du service sur iOS // Service outage on iOS

Detected by Pingoru
Jul 30, 2025, 12:36 PM UTC
Resolved
Jul 30, 2025, 03:17 PM UTC
Duration
2h 41m
Affected: Consult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 5 updates
  1. investigating Jul 30, 2025, 12:36 PM UTC

    English follows Nous enquêtons actuellement sur un problème qui entraîne des fermetures inattendues de l'application pour certains utilisateurs de l’application iOS. Notre équipe travaille activement à en identifier la cause principale et à mettre en place une solution. En attendant, veuillez utiliser notre application Web. --- We are currently investigating an issue causing the app to crash for some iOS users. Our team is actively working to identify the root cause and implement a fix. In the meantime, please use our web application.

  2. identified Jul 30, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 30, 2025, 02:06 PM UTC

    we've found a solution and are in the process of recovering

  4. identified Jul 30, 2025, 02:19 PM UTC

    Nous avons trouvé une solution et sommes en train de la déployer. Le problème a été identifié et un correctif est en cours d'implémentation.

  5. resolved Jul 30, 2025, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2025

Perturbations en cours : appels vidéo | Ongoing Disruption: Video Calls

Detected by Pingoru
Jul 28, 2025, 08:34 PM UTC
Resolved
Aug 01, 2025, 04:50 PM UTC
Duration
3d 20h
Affected: Consult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 5 updates
  1. investigating Jul 28, 2025, 08:34 PM UTC

    Nous rencontrons actuellement des perturbations touchant les appels vidéo en raison d’une interruption de service chez l’un de nos fournisseurs. Les autres fonctionnalités demeurent fonctionnelles. We are currently experiencing disruptions to video calling due to a service outage at one of our providers. All other features remain operational.

  2. identified Jul 29, 2025, 10:44 PM UTC

    Nous rencontrons actuellement des problèmes techniques avec les appels vidéo. Une solution a été identifiée et sera déployée sous peu. Les autres fonctionnalités demeurent fonctionnelles. We're currently seeing disruptions in the video calling functionality. A fix has been identified and will be deployed shortly. All other features are working as expected.

  3. identified Jul 30, 2025, 03:17 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 30, 2025, 09:34 PM UTC

    Nous avons mis en place une solution pour corriger la situation avec les appels vidéos. Nous surveillons activement la situation pour s'assurer d'un retour à la normale. We have put in place a fix to mitigate issues with video calls. We are actively monitoring the situation to validate functionality is restored.

  5. resolved Aug 01, 2025, 04:50 PM UTC

    Cet incident a été résolu. This incident has been resolved.

Read the full incident report →

Minor July 14, 2025

Les utilisateurs ne peuvent pas joindre les appels vidéo sur iOS / Users are unable to pickup video calls on iOS

Detected by Pingoru
Jul 14, 2025, 07:29 PM UTC
Resolved
Jul 14, 2025, 09:14 PM UTC
Duration
1h 44m
Affected: Consult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Jul 14, 2025, 07:29 PM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2025, 08:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 14, 2025, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2025

Members cannot login on mobile / Account creation does not work as expected

Detected by Pingoru
Jun 19, 2025, 06:10 PM UTC
Resolved
Jun 20, 2025, 07:36 PM UTC
Duration
1d 1h
Affected: Dialogue Member Application (EU)
Timeline · 6 updates
  1. identified Jun 19, 2025, 06:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 19, 2025, 06:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 19, 2025, 06:12 PM UTC

    Members in the EU region are not able to log into the mobile application with their existing credentials (iOS and Android). The account creation functionality in the mobile application is not functioning as expected. Both functionalities are functioning normally in the Web application.

  4. identified Jun 19, 2025, 06:17 PM UTC

    We've identified the problem and have submitted a fix for both iOS and Android - pending approval by the app stores.

  5. identified Jun 20, 2025, 11:26 AM UTC

    The modification to the application has been released for IOS devices.

  6. resolved Jun 20, 2025, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2025

Les appels vidéo échouent // Video calls are failing

Detected by Pingoru
Jun 16, 2025, 01:09 PM UTC
Resolved
Jun 16, 2025, 01:23 PM UTC
Duration
14m
Affected: Dialogue Member Application (US)Care PlatformSunlife Health360 Member Application (US)Care Platform (US)Consult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 2 updates
  1. investigating Jun 16, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 16, 2025, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025

New members are unable to complete their onboarding profile / Nouveaux membres ne peuvent pas compléter leur profil

Detected by Pingoru
Jun 03, 2025, 04:18 PM UTC
Resolved
Jun 03, 2025, 06:53 PM UTC
Duration
2h 34m
Affected: Sunlife Health360 Member Application (US)Dialogue Member Application (EU)
Timeline · 3 updates
  1. investigating Jun 03, 2025, 04:18 PM UTC

    We are currently investigating this issue.

  2. identified Jun 03, 2025, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 03, 2025, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →