Dialogue Outage History

Dialogue is up right now

Pingoru has recorded 51 incidents for Dialogue: 28 in the last 12 months and 5 in the last 90 days.

Source: status.dialogue.co

51incidents recorded
28last 12 months
5last 90 days
92 minutestypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Dialogue in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202633 of 720 (0%)
May 202610 of 744 (0%)
June 202632 of 720 (0%)
July 202622 of 744 (0%)
August 202610 of 744 (0%)
September 202620 of 720 (0%)
October 202611 of 587 (0%)

Incidents, newest first

Minor October 24, 2025 Les usagers ne peuvent pas ajouter une connection à Strava // Users cannot add a Strava connection 1h 10m Dialogue Member Application (US), Sunlife Health360 Member Application (US), Dialogue Member Application (EU), Construire en santé - Member Web Application and 7 more

Started Oct 24, 2025, 06:25 PM UTC· resolved Oct 24, 2025, 07:35 PM UTC

  1. identified Oct 24, 2025, 06:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 24, 2025, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025 Les membres ne peuvent pas compléter le questionnaire MH. // The members cannot complete MH intake. 15m Consult + Member Mobile Application, Dialogue Member Mobile Application, Lumino Health Virtual Care Member Mobile Application

Started Oct 23, 2025, 05:20 PM UTC· resolved Oct 23, 2025, 05:36 PM UTC

  1. identified Oct 23, 2025, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 23, 2025, 05:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 22, 2025 Le calendrier de la Plateforme de Soins ne se charge pas // The Care Platform schedule is not loading 21m Care Platform, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 3 more

Started Oct 22, 2025, 07:03 PM UTC· resolved Oct 22, 2025, 07:25 PM UTC

  1. identified Oct 22, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 22, 2025, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025 Impossibilité d'accéder à l'application Web // Web application is not available 45m

Started Oct 21, 2025, 01:30 AM UTC· resolved Oct 21, 2025, 02:15 AM UTC

  1. resolved Oct 21, 2025, 03:26 AM UTC

    L'application web n'était pas disponible pour les usagers de Consult+. The Web application was not available for Consult+ users.

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Minor October 20, 2025 La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage 3h 38m Care Platform

Started Oct 20, 2025, 06:48 PM UTC· resolved Oct 20, 2025, 10:27 PM UTC

  1. investigating Oct 20, 2025, 06:48 PM UTC

    Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers. // Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.

  2. monitoring Oct 20, 2025, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage 4h 29m Care Platform, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 3 more

Started Oct 20, 2025, 05:57 PM UTC· resolved Oct 20, 2025, 10:27 PM UTC

  1. investigating Oct 20, 2025, 05:57 PM UTC

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

  2. monitoring Oct 20, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS 8h 25m Consult + Member Mobile Application, Dialogue Member Mobile Application, Lumino Health Virtual Care Member Mobile Application

Started Oct 20, 2025, 02:01 PM UTC· resolved Oct 20, 2025, 10:26 PM UTC

  1. investigating Oct 20, 2025, 02:01 PM UTC

    En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

  2. monitoring Oct 20, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2025 Problèmes de connection aux appels vidéo / Video call connection issues 1h 20m Care Platform, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 3 more

Started Aug 27, 2025, 02:22 PM UTC· resolved Aug 27, 2025, 03:43 PM UTC

  1. investigating Aug 27, 2025, 02:22 PM UTC

    Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours. Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.

  2. resolved Aug 27, 2025, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025 Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application. 4h 20m Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application, Consult + Member Mobile Application and 2 more

Started Aug 25, 2025, 08:25 PM UTC· resolved Aug 26, 2025, 12:45 AM UTC

  1. investigating Aug 25, 2025, 08:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 25, 2025, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 26, 2025, 12:04 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Aug 26, 2025, 12:43 AM UTC

    The issue has been fully mitigated and services are back to normal.

  5. resolved Aug 26, 2025, 12:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 30, 2025 Interruption du service sur iOS // Service outage on iOS 2h 41m Consult + Member Mobile Application, Dialogue Member Mobile Application, Lumino Health Virtual Care Member Mobile Application

Started Jul 30, 2025, 12:36 PM UTC· resolved Jul 30, 2025, 03:17 PM UTC

  1. investigating Jul 30, 2025, 12:36 PM UTC

    English follows Nous enquêtons actuellement sur un problème qui entraîne des fermetures inattendues de l'application pour certains utilisateurs de l’application iOS. Notre équipe travaille activement à en identifier la cause principale et à mettre en place une solution. En attendant, veuillez utiliser notre application Web. --- We are currently investigating an issue causing the app to crash for some iOS users. Our team is actively working to identify the root cause and implement a fix. In the meantime, please use our web application.

  2. identified Jul 30, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 30, 2025, 02:06 PM UTC

    we've found a solution and are in the process of recovering

  4. identified Jul 30, 2025, 02:19 PM UTC

    Nous avons trouvé une solution et sommes en train de la déployer. Le problème a été identifié et un correctif est en cours d'implémentation.

  5. resolved Jul 30, 2025, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2025 Perturbations en cours : appels vidéo | Ongoing Disruption: Video Calls 3d 20h Consult + Member Mobile Application, Dialogue Member Mobile Application, Lumino Health Virtual Care Member Mobile Application

Started Jul 28, 2025, 08:34 PM UTC· resolved Aug 01, 2025, 04:50 PM UTC

  1. investigating Jul 28, 2025, 08:34 PM UTC

    Nous rencontrons actuellement des perturbations touchant les appels vidéo en raison d’une interruption de service chez l’un de nos fournisseurs. Les autres fonctionnalités demeurent fonctionnelles. We are currently experiencing disruptions to video calling due to a service outage at one of our providers. All other features remain operational.

  2. identified Jul 29, 2025, 10:44 PM UTC

    Nous rencontrons actuellement des problèmes techniques avec les appels vidéo. Une solution a été identifiée et sera déployée sous peu. Les autres fonctionnalités demeurent fonctionnelles. We're currently seeing disruptions in the video calling functionality. A fix has been identified and will be deployed shortly. All other features are working as expected.

  3. identified Jul 30, 2025, 03:17 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 30, 2025, 09:34 PM UTC

    Nous avons mis en place une solution pour corriger la situation avec les appels vidéos. Nous surveillons activement la situation pour s'assurer d'un retour à la normale. We have put in place a fix to mitigate issues with video calls. We are actively monitoring the situation to validate functionality is restored.

  5. resolved Aug 01, 2025, 04:50 PM UTC

    Cet incident a été résolu. This incident has been resolved.

Read the full incident report →

Minor July 26, 2025 Problème lié à les appels vidéo | Video Calls issue –

Started Jul 26, 2025, 03:30 PM UTC· resolved Jul 26, 2025, 03:30 PM UTC

  1. resolved Jul 28, 2025, 04:00 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Minor July 21, 2025 Problèmes liés aux notes de consultation / Problems with consult notes 16m Care Platform

Started Jul 21, 2025, 08:05 PM UTC· resolved Jul 21, 2025, 08:22 PM UTC

  1. investigating Jul 21, 2025, 08:05 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 21, 2025, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025 Les utilisateurs ne peuvent pas joindre les appels vidéo sur iOS / Users are unable to pickup video calls on iOS 1h 44m Consult + Member Mobile Application, Dialogue Member Mobile Application, Lumino Health Virtual Care Member Mobile Application

Started Jul 14, 2025, 07:29 PM UTC· resolved Jul 14, 2025, 09:14 PM UTC

  1. investigating Jul 14, 2025, 07:29 PM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2025, 08:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 14, 2025, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2025 Members cannot login on mobile / Account creation does not work as expected 1d 1h Dialogue Member Application (EU)

Started Jun 19, 2025, 06:10 PM UTC· resolved Jun 20, 2025, 07:36 PM UTC

  1. identified Jun 19, 2025, 06:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 19, 2025, 06:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 19, 2025, 06:12 PM UTC

    Members in the EU region are not able to log into the mobile application with their existing credentials (iOS and Android). The account creation functionality in the mobile application is not functioning as expected. Both functionalities are functioning normally in the Web application.

  4. identified Jun 19, 2025, 06:17 PM UTC

    We've identified the problem and have submitted a fix for both iOS and Android - pending approval by the app stores.

  5. identified Jun 20, 2025, 11:26 AM UTC

    The modification to the application has been released for IOS devices.

  6. resolved Jun 20, 2025, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2025 Les appels vidéo échouent // Video calls are failing 14m Dialogue Member Application (US), Care Platform, Sunlife Health360 Member Application (US), Care Platform (US) and 6 more

Started Jun 16, 2025, 01:09 PM UTC· resolved Jun 16, 2025, 01:23 PM UTC

  1. investigating Jun 16, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 16, 2025, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025 New members are unable to complete their onboarding profile / Nouveaux membres ne peuvent pas compléter leur profil 2h 34m Sunlife Health360 Member Application (US), Dialogue Member Application (EU)

Started Jun 03, 2025, 04:18 PM UTC· resolved Jun 03, 2025, 06:53 PM UTC

  1. investigating Jun 03, 2025, 04:18 PM UTC

    We are currently investigating this issue.

  2. identified Jun 03, 2025, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 03, 2025, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2025 Délai d'attente pour Contentful // Contentful timeout 47m Dialogue Member Application (US), Care Platform, Sunlife Health360 Member Application (US), Consult + Member Web Application and 5 more

Started Apr 28, 2025, 04:29 PM UTC· resolved Apr 28, 2025, 05:16 PM UTC

  1. investigating Apr 28, 2025, 04:29 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 28, 2025, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2025 Interruption des formulaires de triage lors de la sélection d'une pharmacie // Intake triage forms interruption when selecting a pharmacy 22m Care Platform, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 3 more

Started Apr 03, 2025, 03:20 PM UTC· resolved Apr 03, 2025, 03:42 PM UTC

  1. investigating Apr 03, 2025, 03:20 PM UTC

    We are currently investigating this issue.

  2. identified Apr 03, 2025, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 03, 2025, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 03, 2025, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2025 Il n'est pas possible de créer de nouveaux utilisateurs dans les applications destinées aux patients. // New users cannot be created in the patient apps 5m Dialogue Member Application (US), Dialogue Member Application (EU), Consult + Member Web Application, Dialogue Member Web Application and 4 more

Started Apr 02, 2025, 08:44 PM UTC· resolved Apr 02, 2025, 08:50 PM UTC

  1. identified Apr 02, 2025, 08:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 02, 2025, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2025, 08:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 21, 2025 Les sélections de parties du corps ne sont pas visibles dans l'application web Member // Body part selections are not visible in Member web app 1h 5m Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application

Started Mar 21, 2025, 06:49 PM UTC· resolved Mar 21, 2025, 07:54 PM UTC

  1. investigating Mar 21, 2025, 06:49 PM UTC

    We are currently investigating this issue.

  2. identified Mar 21, 2025, 07:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 21, 2025, 07:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 25, 2025 Les demandes d'API à Input Health échouent, ce qui empêche la création de rendez-vous pour les patients. // API requests to Input Health are failing, preventing the creation of patient appointments. 38m Care Platform, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 3 more

Started Feb 25, 2025, 02:24 PM UTC· resolved Feb 25, 2025, 03:02 PM UTC

  1. investigating Feb 25, 2025, 02:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 25, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2025, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2025 Les prescriptions des membres ne sont pas envoyées. // Member prescriptions aren’t being sent out. 41m Care Platform

Started Feb 19, 2025, 03:56 PM UTC· resolved Feb 19, 2025, 04:37 PM UTC

  1. investigating Feb 19, 2025, 03:56 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2025, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 19, 2025, 04:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 19, 2025, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 19, 2025, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →