Dialogue incident

La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage

Dialogue experienced a minor incident on October 20, 2025 affecting Care Platform, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started: Oct 20, 2025, 06:48 PM UTC
Resolved: Oct 20, 2025, 10:27 PM UTC
Duration: 3h 38m
Detected by Pingoru: Oct 20, 2025, 06:48 PM UTC

Affected components

Care Platform

Update timeline

investigating Oct 20, 2025, 06:48 PM UTC

Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers. // Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.
monitoring Oct 20, 2025, 07:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2025, 10:27 PM UTC

This incident has been resolved.