Dialogue incident

Problèmes de connection aux appels vidéo / Video call connection issues

Minor Resolved View vendor source →

Dialogue experienced a minor incident on August 27, 2025 affecting Care Platform and Consult + Member Web Application and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 02:22 PM UTC
Resolved
Aug 27, 2025, 03:43 PM UTC
Duration
1h 20m
Detected by Pingoru
Aug 27, 2025, 02:22 PM UTC

Affected components

Care PlatformConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. investigating Aug 27, 2025, 02:22 PM UTC

    Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours. Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.

  2. resolved Aug 27, 2025, 03:43 PM UTC

    This incident has been resolved.