Dialogue incident

Problèmes de connexion rencontrés sur iOS / Login issues experienced on IOS

Major Resolved View vendor source →

Dialogue experienced a major incident on October 20, 2025 affecting Consult + Member Mobile Application and Dialogue Member Mobile Application and 1 more component, lasting 8h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:01 PM UTC
Resolved
Oct 20, 2025, 10:26 PM UTC
Duration
8h 25m
Detected by Pingoru
Oct 20, 2025, 02:01 PM UTC

Affected components

Consult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. investigating Oct 20, 2025, 02:01 PM UTC

    En raison de pannes affectant des systèmes tiers, certains utilisateurs peuvent rencontrer des problèmes de chargement continu lorsqu'ils tentent de se connecter sur iOS. Pour un accès ininterrompu, vous pouvez utiliser l'application Web comme alternative. // Due to outages affecting third-party systems, some users may experience continuous loading issues when attempting to log in on iOS. For uninterrupted access, you can use the web application as an alternative.

  2. monitoring Oct 20, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:26 PM UTC

    This incident has been resolved.