Dialogue incident

Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application.

Minor Resolved View vendor source →

Dialogue experienced a minor incident on August 25, 2025 affecting Consult + Member Web Application and Dialogue Member Web Application and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 08:25 PM UTC
Resolved
Aug 26, 2025, 12:45 AM UTC
Duration
4h 20m
Detected by Pingoru
Aug 25, 2025, 08:25 PM UTC

Affected components

Consult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. investigating Aug 25, 2025, 08:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 25, 2025, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 26, 2025, 12:04 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Aug 26, 2025, 12:43 AM UTC

    The issue has been fully mitigated and services are back to normal.

  5. resolved Aug 26, 2025, 12:45 AM UTC

    This incident has been resolved.