Dialogue incident

Difficultés avec appels vidéo // Video call issues

Dialogue experienced a major incident on March 5, 2026 affecting Care Platform and Construire en santé - Member Web Application and 1 more component, lasting 19h 4m. The incident has been resolved; the full update timeline is below.

Started: Mar 05, 2026, 10:46 PM UTC
Resolved: Mar 06, 2026, 05:50 PM UTC
Duration: 19h 4m
Detected by Pingoru: Mar 05, 2026, 10:46 PM UTC

Affected components

Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

investigating Mar 05, 2026, 10:46 PM UTC

Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.
investigating Mar 05, 2026, 11:58 PM UTC

Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.
resolved Mar 06, 2026, 05:50 PM UTC

Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.