Dialogue incident

Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage

Major Resolved View vendor source →

Dialogue experienced a major incident on October 20, 2025 affecting Care Platform and Consult + Member Web Application and 1 more component, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:57 PM UTC
Resolved
Oct 20, 2025, 10:27 PM UTC
Duration
4h 29m
Detected by Pingoru
Oct 20, 2025, 05:57 PM UTC

Affected components

Care PlatformConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. investigating Oct 20, 2025, 05:57 PM UTC

    La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.

  2. monitoring Oct 20, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:27 PM UTC

    This incident has been resolved.