Dialogue incident

Les disponibilités des fournisseurs de soins ne se mettent plus à jour // Service provider availabilities are no longer updating

Minor Resolved View vendor source →

Dialogue experienced a minor incident on December 22, 2025 affecting Care Platform and Construire en santé - Member Web Application and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 02:05 PM UTC
Resolved
Dec 22, 2025, 02:45 PM UTC
Duration
40m
Detected by Pingoru
Dec 22, 2025, 02:05 PM UTC

Affected components

Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. identified Dec 22, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Dec 22, 2025, 02:08 PM UTC

    Nous avons identifié un problème avec notre système de gestion des rendez-vous, où les disponibilités de certain fournisseurs de soins sont obsolètes et ne se mettent plus à jour automatiquement. We've identified an issue in our appointment management system, where the availabilities of some service providers are out of date and no longer automatically refresh.

  3. resolved Dec 22, 2025, 02:45 PM UTC

    This incident has been resolved.