Dialogue incident

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

Dialogue experienced a major incident on March 19, 2026 affecting Care Platform and Construire en santé - Member Web Application and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started: Mar 19, 2026, 10:10 PM UTC
Resolved: Mar 19, 2026, 10:29 PM UTC
Duration: 19m
Detected by Pingoru: Mar 19, 2026, 10:10 PM UTC

Affected components

Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

investigating Mar 19, 2026, 10:10 PM UTC

Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.
monitoring Mar 19, 2026, 10:22 PM UTC

Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.
resolved Mar 19, 2026, 10:29 PM UTC

Le problème a été résolu. The problem has been fully resolved.