Dialogue incident

Impossible de commencer une consultation / Unable to start a consult

Major Resolved View vendor source →

Dialogue experienced a major incident on December 2, 2025 affecting Dialogue Member Application (US) and Sunlife Health360 Member Application (US) and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 05:46 PM UTC
Resolved
Dec 02, 2025, 05:52 PM UTC
Duration
5m
Detected by Pingoru
Dec 02, 2025, 05:46 PM UTC

Affected components

Dialogue Member Application (US)Sunlife Health360 Member Application (US)Construire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. identified Dec 02, 2025, 05:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 02, 2025, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 02, 2025, 05:51 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 02, 2025, 05:52 PM UTC

    This incident has been resolved.