Creditcall Outage History

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Creditcall had 21 outages in the last 2 years totaling 46h 42m of downtime — averaging 0.9 incidents per month.

There were 21 Creditcall outages since October 22, 2025 totaling 46h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.creditcall.com

Notice October 8, 2026

Batch Settlement Delays

Detected by Pingoru
Oct 08, 2026, 09:36 AM UTC
Resolved
Oct 08, 2026, 01:26 PM UTC
Duration
3h 49m
Timeline · 3 updates
  1. investigating Oct 08, 2026, 09:36 AM UTC

    We are currently investigating an issue affecting settlement processing for Chase Paymentech (Stratus / Salem). Some merchants may experience delays in receiving funding as a result. Our engineers are investigating the issue and will provide further updates as more information becomes available.

  2. identified Oct 08, 2026, 11:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 08, 2026, 01:26 PM UTC

    The settlement delay has been resolved. The affected settlement file has been successfully resubmitted and accepted. Settlement processing is now proceeding as expected.

Read the full incident report →

Notice September 28, 2026

Transaction Processing Issues

Detected by Pingoru
Sep 28, 2026, 01:30 PM UTC
Resolved
Sep 28, 2026, 01:41 PM UTC
Duration
10m
Timeline · 3 updates
  1. investigating Sep 28, 2026, 01:30 PM UTC

    We are aware of a technical issue that resulted in a delay in processing certain submitted transaction files. This issue did not affect all transaction files. While the impacted files have now been successfully processed, some merchants may experience a one business day delay in receiving funding. Our technical teams are actively investigating the root cause and assessing the full impact.

  2. identified Sep 28, 2026, 01:39 PM UTC

    AIB First Data identified the cause of the issue affecting transaction processing and are working to resolve it. Some customers may continue to experience errors, delays, or difficulty processing transactions. We will provide further updates as we receive them.

  3. resolved Sep 28, 2026, 01:41 PM UTC

    The issue affecting the processing of certain transaction files has been resolved, and all impacted files have been successfully processed. Some affected merchants may experience a delay of up to one business day in receiving funding.

Read the full incident report →

Notice September 13, 2026

First Data Nashville North – Settlement Issue

Detected by Pingoru
Sep 13, 2026, 12:14 PM UTC
Resolved
Sep 13, 2026, 12:14 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 13, 2026, 12:14 PM UTC

    Between approximately 06:30 UTC and 10:30 UTC, First Data Merchant Solutions (DL Host / Nashville) experienced an issue affecting settlement processing. As a result, some customers may experience delays in funding. Settlement processing has since resumed, and affected settlements are expected to be reattempted during the next settlement cycle.

Read the full incident report →

Notice September 10, 2026

Service Incident

Detected by Pingoru
Sep 10, 2026, 01:14 PM UTC
Resolved
Sep 10, 2026, 02:49 PM UTC
Duration
1h 35m
Affected: Global - Hosted Payment Page / eKashu
Timeline · 2 updates
  1. monitoring Sep 10, 2026, 01:14 PM UTC

    NMI Engineers have identified and resolved the issue with eKashu service and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.

  2. resolved Sep 10, 2026, 02:49 PM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Notice September 8, 2026

Delayed Funding for Select Batches

Detected by Pingoru
Sep 08, 2026, 10:12 AM UTC
Resolved
Sep 08, 2026, 11:50 AM UTC
Duration
1h 38m
Affected: TSYS (Sierra)
Timeline · 3 updates
  1. identified Sep 08, 2026, 10:12 AM UTC

    We are currently investigating an issue affecting a limited number of settlement batches, which may result in delayed funding for some merchants. We will provide updates as more information becomes available.

  2. identified Sep 08, 2026, 11:50 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 08, 2026, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 25, 2026

Fiserv Settlement Processing Delays

Detected by Pingoru
Aug 25, 2026, 10:39 AM UTC
Resolved
Aug 25, 2026, 10:54 AM UTC
Duration
14m
Affected: Credit Card Processing
Timeline · 3 updates
  1. investigating Aug 25, 2026, 10:39 AM UTC

    We are currently investigating an issue affecting settlement file transfers to Fiserv. Fiserv has advised that they are also investigating an interruption affecting their Secure File Gateway (SFG). Some merchants may experience delays to funding as a result. We are continuing to investigate the impact and will provide further updates as more information becomes available.

  2. monitoring Aug 25, 2026, 10:42 AM UTC

    Fiserv has advised that the issue affecting their Secure File Gateway (SFG) has been resolved. Settlement file transfers have resumed successfully. We are continuing to monitor processing to ensure all outstanding settlement files are completed successfully. We will provide a further update once normal processing has been confirmed.

  3. resolved Aug 25, 2026, 10:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2026

CardEase Credorax ePower Transaction Processing Issues

Detected by Pingoru
Aug 25, 2026, 08:21 AM UTC
Resolved
Aug 25, 2026, 10:02 AM UTC
Duration
1h 40m
Affected: Credit Card Processing
Timeline · 3 updates
  1. investigating Aug 25, 2026, 08:21 AM UTC

    We are investigating an issue affecting CardEase Credorax ePower transaction processing. Transactions routed through one processing instance may be declined, while other processing capacity remains operational. The issue began at approximately 05:00 UTC. Our teams are working to restore normal processing and will provide further updates.

  2. monitoring Aug 25, 2026, 09:01 AM UTC

    We have implemented a fix for the issue affecting CardEase Credorax ePower transaction processing. Transactions are now processing normally. We are continuing to monitor the service to ensure processing remains stable.

  3. resolved Aug 25, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 23, 2026

First Data Rapid Connect Settlement delays

Detected by Pingoru
Aug 23, 2026, 01:15 AM UTC
Resolved
Aug 23, 2026, 01:27 PM UTC
Duration
12h 11m
Affected: First Data Merchant Solutions (Rapid Connect)
Timeline · 2 updates
  1. investigating Aug 23, 2026, 06:57 AM UTC

    Due to a service interruption on the First Data Rapid Connect, Merchants may expect a delay in funding

  2. resolved Aug 23, 2026, 01:27 PM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Notice August 15, 2026

Transaction Errors

Detected by Pingoru
Aug 15, 2026, 04:52 AM UTC
Resolved
Aug 15, 2026, 07:03 AM UTC
Duration
2h 10m
Timeline · 4 updates
  1. investigating Aug 15, 2026, 04:52 AM UTC

    We are aware of an issue affecting transaction processing for some merchants. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.

  2. investigating Aug 15, 2026, 05:41 AM UTC

    We've identified the issue as specifically affecting Mastercard and Maestro transactions. Other card networks are processing normally. Our team continues to work on a resolution, and we'll post another update as soon as we have more information. Our gateway remains operational at this time.

  3. monitoring Aug 15, 2026, 05:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 15, 2026, 07:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2026

TSYS Settlement Delay

Detected by Pingoru
Aug 05, 2026, 01:00 AM UTC
Resolved
Aug 05, 2026, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 05, 2026, 02:17 PM UTC

    Due to a service interruption on the TSYS settler. Settlement jobs were affected and have been resolved. Merchants affected may see a delay in funding.

Read the full incident report →

Minor July 8, 2026

Transaction Errors - American Express

Detected by Pingoru
Jul 08, 2026, 06:36 AM UTC
Resolved
Jul 08, 2026, 08:11 AM UTC
Duration
1h 35m
Affected: American Express (APACS)
Timeline · 4 updates
  1. identified Jul 08, 2026, 06:36 AM UTC

    We are aware of an issue affecting transaction processing for American Express. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.

  2. identified Jul 08, 2026, 06:36 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 08, 2026, 07:31 AM UTC

    We have identified and resolved the issue with American Express transactions and will continue to monitor its status. We will provide another update when we have confirmed that it is stable. The estimated impact was from from 8th July 05:14 UTC to 8th July 07:10 UTC

  4. resolved Jul 08, 2026, 08:11 AM UTC

    The issue has now been resolved and services are now operating normally. We will continue to monitor to ensure stability and appreciate your patience throughout this incident.

Read the full incident report →

Major June 23, 2026

Processing Issues

Detected by Pingoru
Jun 23, 2026, 07:56 PM UTC
Resolved
Jun 23, 2026, 08:58 PM UTC
Duration
1h 2m
Affected: Worldpay (APACS)
Timeline · 3 updates
  1. identified Jun 23, 2026, 07:56 PM UTC

    We are monitoring an issue that is impacting processing performance on Worldpay. As a result, some transactions may take longer to process or will need to be retried. We thank you for your patience.

  2. monitoring Jun 23, 2026, 08:31 PM UTC

    Worldpay has determined this a third-party power outage. They have confirmed power has been restored and are continuing to work towards recovering all platforms.

  3. resolved Jun 23, 2026, 08:58 PM UTC

    The issue has been resolved and services have returned to normal operation. We will continue to monitor for stability.

Read the full incident report →

Minor May 30, 2026

Service Incident - Chase Paymentech Salem

Detected by Pingoru
May 30, 2026, 03:15 PM UTC
Resolved
May 30, 2026, 03:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 30, 2026, 03:29 PM UTC

    We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. The incident is isolated to Chase Paymentech Salem.

Read the full incident report →

Notice April 21, 2026

ECNX declines

Detected by Pingoru
Apr 21, 2026, 03:44 AM UTC
Resolved
Apr 21, 2026, 06:08 AM UTC
Duration
2h 23m
Affected: Elavon (APACS)
Timeline · 3 updates
  1. investigating Apr 21, 2026, 03:44 AM UTC

    We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.

  2. identified Apr 21, 2026, 03:53 AM UTC

    Elavon has confirmed that maintenance is currently underway on their authorization host.

  3. resolved Apr 21, 2026, 06:08 AM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Notice April 8, 2026

CPS Transaction Incident

Detected by Pingoru
Apr 08, 2026, 04:08 AM UTC
Resolved
Apr 08, 2026, 04:35 AM UTC
Duration
27m
Affected: Chase Paymentech (Stratus / Salem)
Timeline · 2 updates
  1. investigating Apr 08, 2026, 04:08 AM UTC

    We’re currently investigating an issue causing some CPS (Chase Salem) transactions to be declined or experience timeouts. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. resolved Apr 08, 2026, 04:35 AM UTC

    The issue affecting CPS (Chase Salem/Paymentech) transactions has been resolved. We observed a period where some transactions were declined or experienced timeouts due to a temporary connection issue with CPS. The connection has since stabilized, and transaction processing is operating normally. We will continue to monitor the system to ensure ongoing reliability.

Read the full incident report →

Minor March 20, 2026

Intermittent Connection Timeouts To Vantiv

Detected by Pingoru
Mar 20, 2026, 04:19 PM UTC
Resolved
Mar 20, 2026, 04:40 PM UTC
Duration
20m
Affected: Worldpay / Vantiv (610)
Timeline · 2 updates
  1. monitoring Mar 20, 2026, 04:19 PM UTC

    We have observed intermittent timeouts to FACe - Vantiv and Worldpay eCommerce. We are monitoring the situation.

  2. resolved Mar 20, 2026, 04:40 PM UTC

    We have observed no further errors.

Read the full incident report →

Critical February 20, 2026

Connection to Moneris

Detected by Pingoru
Feb 20, 2026, 06:14 PM UTC
Resolved
Feb 20, 2026, 11:29 PM UTC
Duration
5h 15m
Affected: Moneris Solutions
Timeline · 5 updates
  1. investigating Feb 20, 2026, 06:14 PM UTC

    We are currently investigating a potential connection issue with the Moneris eSelect processor that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible

  2. identified Feb 20, 2026, 06:29 PM UTC

    The issue has been confirmed by Moneris that it is on their end. We will update periodically as they provide us with updates.

  3. monitoring Feb 20, 2026, 06:46 PM UTC

    We are now seeing some approvals coming through. Moneris has updated their status page to indicate that they are working on a fix.

  4. monitoring Feb 20, 2026, 08:00 PM UTC

    Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.

  5. resolved Feb 20, 2026, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 14, 2026

Connection to Barclays

Detected by Pingoru
Feb 14, 2026, 01:29 AM UTC
Resolved
Feb 14, 2026, 08:41 AM UTC
Duration
7h 11m
Affected: Barclaycard (APACS)
Timeline · 5 updates
  1. investigating Feb 14, 2026, 01:29 AM UTC

    We are currently investigating a potential connection issue with Barclays that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible

  2. investigating Feb 14, 2026, 01:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 14, 2026, 01:52 AM UTC

    The issue appears to be with the Barclays service

  4. monitoring Feb 14, 2026, 02:19 AM UTC

    We are currently seeing intermittent approvals and will continue to monitor.

  5. resolved Feb 14, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 2, 2025

Intermittent errors

Detected by Pingoru
Dec 02, 2025, 06:31 PM UTC
Resolved
Dec 02, 2025, 08:14 PM UTC
Duration
1h 42m
Affected: Global - Authorization Platform
Timeline · 4 updates
  1. investigating Dec 02, 2025, 07:31 PM UTC

    Our engineering team is currently investigating elevated error rates and failed capture attempts.

  2. identified Dec 02, 2025, 07:43 PM UTC

    We have identified the issues relating to the elevated error rates and failed capture attempts. Engineers are working to resolve the issue as soon as possible.

  3. monitoring Dec 02, 2025, 07:47 PM UTC

    We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.

  4. resolved Dec 02, 2025, 08:14 PM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Minor October 23, 2025

Service Incident - Tsys Sierra EMV

Detected by Pingoru
Oct 23, 2025, 04:40 PM UTC
Resolved
Oct 23, 2025, 07:53 PM UTC
Duration
3h 13m
Affected: TSYS (Sierra)
Timeline · 2 updates
  1. identified Oct 23, 2025, 04:40 PM UTC

    Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorisation processing. Further updates will be provided when available.

  2. resolved Oct 23, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 22, 2025

Service Incident - Tsys Sierra EMV

Detected by Pingoru
Oct 22, 2025, 10:00 PM UTC
Resolved
Oct 22, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 23, 2025, 09:50 AM UTC

    Between 23:04 22/10/2025 BST and 04:13 22/10/2025 BST, a network communications issue with the TSYS host caused intermittent authorisation and settlement failures. A small number of settlement batches were affected, which will result in delayed funding or settlement occurring outside of the usual schedule. The issue has been resolved, and all systems are now operating normally.

Read the full incident report →