Conviva Outage History

There were 6 Conviva outages since February 6, 2026 totaling 79h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.conviva.com

Minor April 23, 2026

Real-Time and Historical Data Delay

Detected by Pingoru: Apr 23, 2026, 01:12 PM UTC
Resolved: Apr 24, 2026, 03:53 AM UTC
Duration: 14h 41m

Affected: Real-TimeHistorical

Timeline · 3 updates

investigating Apr 23, 2026, 01:12 PM UTC

To our Valued Customers: Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution. Areas affected include: Historical | Live For further information, please visit the Conviva Status Page. Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
monitoring Apr 23, 2026, 02:32 PM UTC

Real-Time and Historical data has recovered, and the remaining data gap is expected to be filled, We are monitoring the system to ensure full restoration.
resolved Apr 24, 2026, 03:53 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Historical

Detected by Pingoru: Apr 23, 2026, 10:59 AM UTC
Resolved: Apr 23, 2026, 11:29 AM UTC
Duration: 29m

Affected: Historical

Timeline · 3 updates

investigating Apr 23, 2026, 10:59 AM UTC

To our Valued Customers: Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
investigating Apr 23, 2026, 10:59 AM UTC

To our Valued Customers: Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
resolved Apr 23, 2026, 11:29 AM UTC

This incident has been resolved

Read the full incident report →

Minor April 1, 2026

VSI Viewer Module Intermittent Issue

Detected by Pingoru: Apr 01, 2026, 08:15 AM UTC
Resolved: Apr 01, 2026, 05:47 PM UTC
Duration: 9h 32m

Affected: Pulse UI

Timeline · 2 updates

investigating Apr 01, 2026, 08:15 AM UTC

To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution. Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]. Best regards, Conviva Support Services
resolved Apr 01, 2026, 05:47 PM UTC

The issue has been mitigated and Session Timeline data should be accessible as expected.

Read the full incident report →

Minor March 24, 2026

VSI — Under Monitoring, No Current Impact

Detected by Pingoru: Mar 24, 2026, 03:05 PM UTC
Resolved: Mar 26, 2026, 06:23 PM UTC
Duration: 2d 3h

Affected: Real-TimeHistorical

Timeline · 3 updates

investigating Mar 24, 2026, 03:05 PM UTC

To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical Best regards, Conviva Support Services
monitoring Mar 24, 2026, 07:49 PM UTC

All systems are back to operational and functioning normally. We will continue to monitor for stability.
resolved Mar 26, 2026, 06:23 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

VSI Services Degraded

Detected by Pingoru: Mar 16, 2026, 10:41 PM UTC
Resolved: Mar 17, 2026, 01:30 AM UTC
Duration: 2h 48m

Affected: Real-TimeHistorical

Timeline · 2 updates

investigating Mar 16, 2026, 10:41 PM UTC

To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our VSI historical data and is currently investigating towards a resolution. Areas affected include: VSI Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services
resolved Mar 17, 2026, 01:30 AM UTC

Our VSI services have been restored and are operational. We are continuing to work with our engineering teams to restore the impacted data and will share more information on the timeline via the status page

Read the full incident report →

Minor March 14, 2026

VSI - Historical data gap on march 13th between 10:00 –12:00 UTC

Detected by Pingoru: Mar 14, 2026, 07:30 AM UTC
Resolved: Mar 14, 2026, 08:01 AM UTC
Duration: 30m

Affected: Historical

Timeline · 2 updates

investigating Mar 14, 2026, 07:30 AM UTC

We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour. Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
resolved Mar 14, 2026, 08:01 AM UTC

Backfill has been completed and the data gaps are no longer visible

Read the full incident report →

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