Conviva experienced a minor incident on September 7, 2026 affecting Historical, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Historical
Update timeline
- investigating Sep 07, 2026, 11:03 AM UTC
We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.
- resolved Sep 07, 2026, 11:17 AM UTC
VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.