Conviva incident

Data dips in SEI-Video on 29th September, 2026.

Minor Resolved View vendor source →

Conviva experienced a minor incident on September 29, 2026 affecting Historical, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 09:03 AM UTC
Resolved
Sep 29, 2026, 01:48 PM UTC
Duration
4h 44m
Detected by Pingoru
Sep 29, 2026, 09:03 AM UTC

Affected components

Historical

Update timeline

  1. investigating Sep 29, 2026, 09:03 AM UTC

    Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.

  2. investigating Sep 29, 2026, 09:13 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 29, 2026, 01:48 PM UTC

    This issue has been mitigated. We continue to monitor for system stability