Conviva experienced a minor incident on April 23, 2026 affecting Real-Time and Historical, lasting 14h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2026, 01:12 PM UTC
To our Valued Customers: Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution. Areas affected include: Historical | Live For further information, please visit the Conviva Status Page. Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
- monitoring Apr 23, 2026, 02:32 PM UTC
Real-Time and Historical data has recovered, and the remaining data gap is expected to be filled, We are monitoring the system to ensure full restoration.
- resolved Apr 24, 2026, 03:53 AM UTC
This incident has been resolved.