Conviva experienced a minor incident on January 11, 2026 affecting Real-Time and Historical and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2026, 09:57 AM UTC
To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution. Areas affected include: DPI For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected] . Best regards, Conviva Support Services
- monitoring Jan 11, 2026, 11:56 AM UTC
This incident is now resolved. Our Engineering team has fully restored the DPI service, and the traffic is currently stable. We are aware of the historical data gap currently visible in DPI, and our team will continue investigating it. We will share more information once available. Thanks for your understanding.
- resolved Jan 13, 2026, 05:12 AM UTC
This incident has been resolved.