Conviva incident
VSI - Historical data gap on march 13th between 10:00 –12:00 UTC
Conviva experienced a minor incident on March 14, 2026 affecting Historical, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Historical
Update timeline
- investigating Mar 14, 2026, 07:30 AM UTC
We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour. Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
- resolved Mar 14, 2026, 08:01 AM UTC
Backfill has been completed and the data gaps are no longer visible