Conviva experienced a minor incident on September 5, 2026 affecting Real-Time and Real-Time and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2026, 07:18 PM UTC
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]
- identified Sep 05, 2026, 09:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 05, 2026, 09:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2026, 09:55 PM UTC
This incident has been Resolved. We will be performing repair on the Historical data.