Conviva experienced a major incident on May 20, 2026 affecting Real-Time and Real-Time and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 02:18 AM UTC
We are currently investigating this issue and will update soon when its recovered
- monitoring May 20, 2026, 02:33 AM UTC
Pulse Loading is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more
- monitoring May 20, 2026, 02:41 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 20, 2026, 02:54 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 20, 2026, 03:08 AM UTC
We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more
- identified May 20, 2026, 03:35 AM UTC
Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.
- resolved May 20, 2026, 04:50 AM UTC
The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours