Conviva experienced a minor incident on May 24, 2026 affecting Real-Time and Real-Time and 1 more component, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2026, 08:20 PM UTC
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]
- identified May 24, 2026, 08:59 PM UTC
We have identified the issue and are in the process of implementing a fix.
- monitoring May 24, 2026, 09:34 PM UTC
The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.
- monitoring May 25, 2026, 12:05 AM UTC
VSI is confirmed stable. DPI is still impacted and we are in the process of implementing a fix.
- monitoring May 25, 2026, 02:34 AM UTC
We are continuing to monitor for any further issues.
- resolved May 26, 2026, 05:05 AM UTC
This incident has been resolved.