Conviva incident
Conviva Critical Incident Awareness Notification
Conviva experienced a minor incident on August 5, 2026 affecting Real-Time and Historical, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 12:41 AM UTC
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: VSI metrics anomaly For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
- monitoring Aug 05, 2026, 12:45 AM UTC
VSI metrics have normalized since last 20 minutes. We are currently monitoring the services with no ongoing impact to our platform
- resolved Aug 05, 2026, 12:52 AM UTC
This incident has been resolved.