Conviva Outage History
Conviva is up right nowPingoru has recorded 50 incidents for Conviva: 48 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 26 of 720 (4%) |
| May 2026 | 8 | 59 of 744 (8%) |
| June 2026 | 5 | 4 of 720 (1%) |
| July 2026 | 2 | 10 of 744 (1%) |
| August 2026 | 2 | 21 of 744 (3%) |
| September 2026 | 7 | 60 of 720 (8%) |
| October 2026 | 1 | 0 of 588 (0%) |
Incidents, newest first
Minor December 26, 2025 VSI: Spike in Metrics 6h 18m Historical
Started Dec 26, 2025, 08:57 AM UTC· resolved Dec 26, 2025, 03:16 PM UTC
- investigating Dec 26, 2025, 08:57 AM UTC
We are currently investigating a timely limited spike in startup, abandonment and other related metrics between 2025-12-26 3:48 - 4:45 UTC. This issue was regional-specific to the US as we do not have any impact on our EMEA or APAC customers. We are still investigating and monitoring but at this point in time metrics have normalized. We are not observing any impact since, but we are closely monitoring our systems for any further impact and while getting additional information about the root cause.
- investigating Dec 26, 2025, 01:34 PM UTC
We are continuing to investigate this issue.
- resolved Dec 26, 2025, 03:16 PM UTC
This incident has been resolved.
Minor December 21, 2025 VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025. 3d 8h Real-Time, Historical
Started Dec 21, 2025, 05:19 AM UTC· resolved Dec 24, 2025, 02:00 PM UTC
- investigating Dec 21, 2025, 05:19 AM UTC
To our Valued Customers: Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution. Areas affected include: Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
- monitoring Dec 21, 2025, 06:00 AM UTC
Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.
- resolved Dec 24, 2025, 02:00 PM UTC
The data repair has been completed successfully.
Minor December 19, 2025 Data dips in VSI Trends 5h 26m Historical
Started Dec 19, 2025, 08:30 AM UTC· resolved Dec 19, 2025, 01:57 PM UTC
- investigating Dec 19, 2025, 08:30 AM UTC
Hello Team, We are currently aware of the dips visible in pulse between 5:28 UTC - 5:38 UTC. Our engineering is currently investigating on this, and we will share updates as soon as we have more information. Thank you for your understanding
- resolved Dec 19, 2025, 01:57 PM UTC
This incident has been resolved. We are beginning repair for the dips in Pulse. This will take ~20 hours.
Minor December 1, 2025 VSI - Historical data discrepancy 37d 18h Historical
Started Dec 01, 2025, 04:46 AM UTC· resolved Jan 07, 2026, 11:36 PM UTC
- investigating Dec 01, 2025, 04:46 AM UTC
We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
- monitoring Dec 02, 2025, 07:59 AM UTC
We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC. Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed. We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
- resolved Jan 07, 2026, 11:36 PM UTC
We are resolving this incident as the ongoing monitoring has been completed. The issue has not resurfaced since, and we don't expect any impact on our systems.
Minor November 25, 2025 Conviva API 500 response 46m API
Started Nov 25, 2025, 03:50 PM UTC· resolved Nov 25, 2025, 04:37 PM UTC
- investigating Nov 25, 2025, 03:50 PM UTC
We are aware of the ongoing discrepancy with Conviva API services. Our team is actively working towards resolving the concern and restoring this service at the earliest. Thank you
- resolved Nov 25, 2025, 04:37 PM UTC
API is back to full functionality
Minor November 25, 2025 API errors with 500 response code 19m API
Started Nov 25, 2025, 02:25 PM UTC· resolved Nov 25, 2025, 02:45 PM UTC
- investigating Nov 25, 2025, 02:25 PM UTC
We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you
- investigating Nov 25, 2025, 02:25 PM UTC
We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you
- resolved Nov 25, 2025, 02:45 PM UTC
This issue is now resolved
Minor November 13, 2025 DPI Data gap 4h 15m Real-Time, Historical
Started Nov 13, 2025, 02:54 AM UTC· resolved Nov 13, 2025, 07:10 AM UTC
- investigating Nov 13, 2025, 02:54 AM UTC
We are aware of the data gaps in DPI for historical data and would like to inform you that the team is actively working on this. We appreciate your patience as we work to resolve this and will keep you updated once we have feedback.
- identified Nov 13, 2025, 03:45 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 13, 2025, 07:10 AM UTC
This incident has been resolved.
Minor September 29, 2025 Precision Policy Degradation 8h 46m Precision
Started Sep 29, 2025, 03:51 PM UTC· resolved Sep 30, 2025, 12:37 AM UTC
- investigating Sep 29, 2025, 03:51 PM UTC
We are currently investigating this issue
- resolved Sep 30, 2025, 12:37 AM UTC
This incident has been resolved.
Minor August 5, 2025 DPI Data Gap 9m Historical
Started Aug 05, 2025, 09:21 PM UTC· resolved Aug 05, 2025, 09:31 PM UTC
- investigating Aug 05, 2025, 09:21 PM UTC
We are aware of the data gaps in DPI for historical data and would like to inform you that the team is actively working on this. We appreciate your patience as we work to resolve this and will keep you updated once we have feedback.
- resolved Aug 05, 2025, 09:31 PM UTC
This incident has been resolved.