Conviva experienced a minor incident on September 10, 2026 affecting Real-Time and Historical and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 01:17 AM UTC
We are currently investigating this issue.
- investigating Sep 10, 2026, 01:28 AM UTC
We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
- identified Sep 10, 2026, 01:36 AM UTC
We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
- monitoring Sep 10, 2026, 03:45 AM UTC
Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
- resolved Sep 10, 2026, 03:54 AM UTC
All systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.