Conviva Outage History

To our Valued Customers: Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution. Areas affected include: Historical | Live For further information, please visit the Conviva Status Page. Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

To our Valued Customers: Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

To our Valued Customers: Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution. Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]. Best regards, Conviva Support Services

To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical Best regards, Conviva Support Services

To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our VSI historical data and is currently investigating towards a resolution. Areas affected include: VSI Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services

We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour. Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected

To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution. Areas affected include: DPI For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected] . Best regards, Conviva Support Services

We are currently investigating a timely limited spike in startup, abandonment and other related metrics between 2025-12-26 3:48 - 4:45 UTC. This issue was regional-specific to the US as we do not have any impact on our EMEA or APAC customers. We are still investigating and monitoring but at this point in time metrics have normalized. We are not observing any impact since, but we are closely monitoring our systems for any further impact and while getting additional information about the root cause.

We are continuing to investigate this issue.

To our Valued Customers: Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution. Areas affected include: Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating a resolution. Areas affected include: [Real-Time | Historical] For further information, please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Hello Team, We are currently aware of the dips visible in pulse between 5:28 UTC - 5:38 UTC. Our engineering is currently investigating on this, and we will share updates as soon as we have more information. Thank you for your understanding

We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.

We are aware of the ongoing discrepancy with Conviva API services. Our team is actively working towards resolving the concern and restoring this service at the earliest. Thank you

We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you

We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you

We are aware of the data gaps in DPI for historical data and would like to inform you that the team is actively working on this. We appreciate your patience as we work to resolve this and will keep you updated once we have feedback.

We are currently investigating this issue

We are aware of the data gaps in DPI for historical data and would like to inform you that the team is actively working on this. We appreciate your patience as we work to resolve this and will keep you updated once we have feedback.

Dear valued customers, We are aware of the data gaps in DPI for historical data and want to assure you that the team is actively working on backfilling the missing data. Please note that real-time data is not affected, and AI alerts continue to function as expected. We appreciate your patience as we work to resolve this and will keep you informed once the data has been fully restored. Thank you for your understanding.

We are aware of the data gaps in DPI for historical data and would like to inform that the team is actively working on backfilling. We appreciate your patience as we work to resolve this and will keep you informed once the data has been fully restored. Thank you

Conviva Operations is aware of the data inconsistencies in our VSI historical data. The system is currently stable and we will keep you posted on the progress. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services

Due to a currently ongoing interruption of global cloud services, such as GCS and AWS, for presently unknown reasons, we expect potential delays in our SSD deliveries.

Conviva Critical Incident Awareness Notification To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our DPI production services and is currently investigating towards a resolution. Areas affected include: Real-Time and Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Conviva Critical Incident Awareness Notification To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: [ Historical ] For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Conviva identified a data dip affecting some sessions in DPI Historical, causing data gap in Pulse between 22:37 and 22:45 UTC today. We're working to fix this and restore the data. There may be a temporary gap in Pulse until this is resolved. ETA ~30 mins

To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our ECO production services and is currently investigating towards a resolution. Areas affected include: Real-Time and Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Conviva Operations is aware of the dip in data from 03:28 - 03:38 UTC. The system is currently stable and our engineering team is working on the possibility of repairing the data at the earliest. We will keep you posted on the progress. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services