Conviva experienced a minor incident on July 22, 2025 affecting Historical, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2025, 01:59 PM UTC
Dear valued customers, We are aware of the data gaps in DPI for historical data and want to assure you that the team is actively working on backfilling the missing data. Please note that real-time data is not affected, and AI alerts continue to function as expected. We appreciate your patience as we work to resolve this and will keep you informed once the data has been fully restored. Thank you for your understanding.
- monitoring Jul 22, 2025, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 23, 2025, 10:13 AM UTC
We are aware of the data gaps in DPI for historical data and would like to inform that the team is actively working on backfilling. We appreciate your patience as we work to resolve this and will keep you informed once the data has been fully restored. Thank you
- identified Jul 23, 2025, 10:40 AM UTC
Dear valued customers, Our Engineering team is actively working on the repair job to backfill the data gaps in DPI for historical data. We appreciate your patience as we continue with this activity and will keep you informed once the data has been fully restored. Thank you.
- identified Jul 23, 2025, 02:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2025, 02:15 PM UTC
The issue has been fixed and Pulse is working as expected.
- resolved Jul 23, 2025, 08:18 PM UTC
This incident has been resolved.