Conviva experienced a minor incident on May 25, 2025 affecting Historical, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2025, 04:03 AM UTC
Conviva Operations is aware of the dip in data from 03:28 - 03:38 UTC. The system is currently stable and our engineering team is working on the possibility of repairing the data at the earliest. We will keep you posted on the progress. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services
- identified May 25, 2025, 05:54 AM UTC
The data repair job for the above incident will begin shortly. We are expecting it to be completed in 18-24hrs and will continue to share updates on the progress. Thanks
- monitoring May 25, 2025, 10:02 AM UTC
The data repair job currently under progress. We are expecting it to be completed in 18-24hrs and will continue to share updates on the progress. Thanks
- resolved May 26, 2025, 05:29 AM UTC
This Incident has been resolved. Data dip has now recovered.