Conviva incident

API errors with 500 response code

Minor Resolved View vendor source →

Conviva experienced a minor incident on November 25, 2025 affecting API, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 02:25 PM UTC
Resolved
Nov 25, 2025, 02:45 PM UTC
Duration
19m
Detected by Pingoru
Nov 25, 2025, 02:25 PM UTC

Affected components

API

Update timeline

  1. investigating Nov 25, 2025, 02:25 PM UTC

    We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you

  2. investigating Nov 25, 2025, 02:25 PM UTC

    We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you

  3. resolved Nov 25, 2025, 02:45 PM UTC

    This issue is now resolved