Conviva incident
Conviva Critical Incident Awareness Notification
Conviva experienced a minor incident on December 20, 2025 affecting Real-Time and Historical, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2025, 03:57 PM UTC
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating a resolution. Areas affected include: [Real-Time | Historical] For further information, please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
- monitoring Dec 20, 2025, 07:17 PM UTC
Our engineering and operations team has fully restored our VSI service, and traffic is stable for 30 minutes. We are keeping a close eye on the system. For historic data, we are actively working on the required repairs and providing a repair completion timeline and the extent of the repair. We expect that most of the impacted data will be repaired. With that, we are closing the P0 issue and proceeding with the highest-priority repair.
- resolved Dec 23, 2025, 04:36 PM UTC
This Incident has been resolved.