Conviva experienced a minor incident on December 1, 2025 affecting Historical, lasting 37d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2025, 04:46 AM UTC
We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
- monitoring Dec 02, 2025, 07:59 AM UTC
We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC. Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed. We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
- resolved Jan 07, 2026, 11:36 PM UTC
We are resolving this incident as the ongoing monitoring has been completed. The issue has not resurfaced since, and we don't expect any impact on our systems.