Conviva incident

Data dips in VSI Trends

Minor Resolved View vendor source →

Conviva experienced a minor incident on December 19, 2025 affecting Historical, lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 08:30 AM UTC
Resolved
Dec 19, 2025, 01:57 PM UTC
Duration
5h 26m
Detected by Pingoru
Dec 19, 2025, 08:30 AM UTC

Affected components

Historical

Update timeline

  1. investigating Dec 19, 2025, 08:30 AM UTC

    Hello Team, We are currently aware of the dips visible in pulse between 5:28 UTC - 5:38 UTC. Our engineering is currently investigating on this, and we will share updates as soon as we have more information. Thank you for your understanding

  2. resolved Dec 19, 2025, 01:57 PM UTC

    This incident has been resolved. We are beginning repair for the dips in Pulse. This will take ~20 hours.