Conviva Outage History

Started Oct 21, 2026, 06:56 PM UTC· resolved Oct 21, 2026, 07:02 PM UTC

1. investigating Oct 21, 2026, 06:56 PM UTC

   We are currently investigating issues with Nexa Ai in Pulse.

2. resolved Oct 21, 2026, 07:02 PM UTC

   Nexa is back up and running now.

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Started Sep 29, 2026, 09:03 AM UTC· resolved Sep 29, 2026, 01:48 PM UTC

1. investigating Sep 29, 2026, 09:03 AM UTC

   Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.

2. investigating Sep 29, 2026, 09:13 AM UTC

   We are continuing to investigate this issue.

3. resolved Sep 29, 2026, 01:48 PM UTC

   This issue has been mitigated. We continue to monitor for system stability

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Started Sep 21, 2026, 11:18 PM UTC· resolved Sep 22, 2026, 12:11 AM UTC

1. investigating Sep 21, 2026, 11:18 PM UTC

   To our Valued Customers: Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

2. monitoring Sep 21, 2026, 11:48 PM UTC

   This issue has been mitigated. We have backfilled the two missing minutes and are continuing to monitor this.

3. resolved Sep 22, 2026, 12:11 AM UTC

   This incident has been resolved.

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Started Sep 12, 2026, 11:11 AM UTC· resolved Sep 12, 2026, 11:54 PM UTC

1. monitoring Sep 12, 2026, 11:11 AM UTC

   We are aware of the historical data dip currently visible in Pulse Trends between 05:34 UTC to 05:44 UTC on Sep 12, 2026. The issue has since been resolved with no interruptions to current data. Our team is now evaluating the ETA for backfilling the affected window. Thank you.

2. resolved Sep 12, 2026, 11:54 PM UTC

   This incident has been resolved.

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Started Sep 10, 2026, 01:17 AM UTC· resolved Sep 10, 2026, 03:54 AM UTC

1. investigating Sep 10, 2026, 01:17 AM UTC

   We are currently investigating this issue.

2. investigating Sep 10, 2026, 01:28 AM UTC

   We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.

3. identified Sep 10, 2026, 01:36 AM UTC

   We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.

4. monitoring Sep 10, 2026, 03:45 AM UTC

   Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.

5. resolved Sep 10, 2026, 03:54 AM UTC

   All systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.

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Started Sep 07, 2026, 12:13 PM UTC· resolved Sep 09, 2026, 12:40 AM UTC

1. monitoring Sep 07, 2026, 12:13 PM UTC

   VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.

2. resolved Sep 09, 2026, 12:40 AM UTC

   VSI Services have been operating normal and we are currently in the process of repairing the data for the impacted time window for historical data between 10:30 - 10:47 UTC on Sep 7th, 2026.

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Started Sep 07, 2026, 11:03 AM UTC· resolved Sep 07, 2026, 11:17 AM UTC

1. investigating Sep 07, 2026, 11:03 AM UTC

   We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.

2. resolved Sep 07, 2026, 11:17 AM UTC

   VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.

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Started Sep 05, 2026, 07:18 PM UTC· resolved Sep 05, 2026, 09:55 PM UTC

1. investigating Sep 05, 2026, 07:18 PM UTC

   To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]

2. identified Sep 05, 2026, 09:00 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 05, 2026, 09:11 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 05, 2026, 09:55 PM UTC

   This incident has been Resolved. We will be performing repair on the Historical data.

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Started Aug 06, 2026, 10:07 AM UTC· resolved Aug 07, 2026, 07:05 AM UTC

1. monitoring Aug 06, 2026, 10:07 AM UTC

   Conviva Operations is aware of a data gap in VSI Historical between 06:02–06:22 UTC on Aug 6th. The issue has since been resolved. Our team is working on backfilling the affected window and will share updates as soon as more information is available.

2. resolved Aug 07, 2026, 07:05 AM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 12:41 AM UTC· resolved Aug 05, 2026, 12:52 AM UTC

1. investigating Aug 05, 2026, 12:41 AM UTC

   To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: VSI metrics anomaly For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

2. monitoring Aug 05, 2026, 12:45 AM UTC

   VSI metrics have normalized since last 20 minutes. We are currently monitoring the services with no ongoing impact to our platform

3. resolved Aug 05, 2026, 12:52 AM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 12:24 PM UTC· resolved Jul 30, 2026, 12:47 PM UTC

1. investigating Jul 30, 2026, 12:24 PM UTC

   Conviva Operations is currently investigating delays and inconsistencies in VSI Real Time data. Our engineering team is actively working to restore normal processing.

2. resolved Jul 30, 2026, 12:47 PM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 09:31 AM UTC· resolved Jul 02, 2026, 07:01 PM UTC

1. monitoring Jul 02, 2026, 09:31 AM UTC

   We are currently seeing data dips for DPI historical data between UTC 8:27 to 8:55 on 2nd July. The issue is currently resolved and all systems are currently stable. Team will continue investigation to repair the affected data.

2. resolved Jul 02, 2026, 07:01 PM UTC

   This incident has been resolved.

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Started Jun 22, 2026, 09:46 PM UTC· resolved Jun 22, 2026, 10:41 PM UTC

1. investigating Jun 22, 2026, 09:46 PM UTC

   We are currently investigating an issue with logging in to Pulse. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access. If users are already logged in, this will not affect them.

2. identified Jun 22, 2026, 10:06 PM UTC

   We have narrowed the login issues to a service interruption with Okta, which is used for authentication into Pulse. We are following up with them closely to insure this service is restored as soon as possible. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access. If users are already logged in, this will not affect them. This issue does not affect Pulse data.

3. resolved Jun 22, 2026, 10:41 PM UTC

   Pulse login services are fully restored.

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Started Jun 05, 2026, 07:01 PM UTC· resolved Jun 05, 2026, 07:31 PM UTC

1. investigating Jun 05, 2026, 07:01 PM UTC

   Conviva Critical Incident Awareness Notification To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

2. resolved Jun 05, 2026, 07:31 PM UTC

   This incident has been resolved.

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Started May 24, 2026, 08:20 PM UTC· resolved May 26, 2026, 05:05 AM UTC

1. investigating May 24, 2026, 08:20 PM UTC

   To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]

2. identified May 24, 2026, 08:59 PM UTC

   We have identified the issue and are in the process of implementing a fix.

3. monitoring May 24, 2026, 09:34 PM UTC

   The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.

4. monitoring May 25, 2026, 12:05 AM UTC

   VSI is confirmed stable. DPI is still impacted and we are in the process of implementing a fix.

5. monitoring May 25, 2026, 02:34 AM UTC

   We are continuing to monitor for any further issues.

6. resolved May 26, 2026, 05:05 AM UTC

   This incident has been resolved.

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Started May 22, 2026, 08:39 AM UTC· resolved May 22, 2026, 03:38 PM UTC

1. investigating May 22, 2026, 08:39 AM UTC

   Conviva Operations is currently investigating intermittent interruptions affecting DPI production services. Our engineering team is actively working to identify the root cause and restore full functionality. Affected areas: DPI Real-Time & Historical Data

2. monitoring May 22, 2026, 12:26 PM UTC

   A fix has been implemented and we are monitoring the results.

3. investigating May 22, 2026, 12:28 PM UTC

   We are currently investigating this issue.

4. resolved May 22, 2026, 03:38 PM UTC

   The DPI services have been restored. Customers might notice a metrics gap for DPI historical. We will share more updates as things progress

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Started May 20, 2026, 03:48 PM UTC· resolved May 20, 2026, 04:44 PM UTC

1. monitoring May 20, 2026, 03:48 PM UTC

   VSI Historical Delay has caught up and we are currently investigating the data delay for DPI services

2. resolved May 20, 2026, 04:44 PM UTC

   This incident has been resolved.

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Started May 20, 2026, 02:18 AM UTC· resolved May 20, 2026, 04:50 AM UTC

1. investigating May 20, 2026, 02:18 AM UTC

   We are currently investigating this issue and will update soon when its recovered

2. monitoring May 20, 2026, 02:33 AM UTC

   Pulse Loading is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more

3. monitoring May 20, 2026, 02:41 AM UTC

   We are continuing to monitor for any further issues.

4. monitoring May 20, 2026, 02:54 AM UTC

   We are continuing to monitor for any further issues.

5. monitoring May 20, 2026, 03:08 AM UTC

   We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more

6. identified May 20, 2026, 03:35 AM UTC

   Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.

7. resolved May 20, 2026, 04:50 AM UTC

   The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours

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Started May 19, 2026, 02:27 AM UTC· resolved May 19, 2026, 05:32 PM UTC

1. investigating May 19, 2026, 02:28 AM UTC

   We are currently investigating this issue.

2. monitoring May 19, 2026, 02:57 AM UTC

   System has stabilized and VSI metrics are back to normal. We're actively monitoring and will provide updates on potential data recovery as things progress.

3. resolved May 19, 2026, 05:32 PM UTC

   This incident has been resolved.

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Started Apr 23, 2026, 01:12 PM UTC· resolved Apr 24, 2026, 03:53 AM UTC

1. investigating Apr 23, 2026, 01:12 PM UTC

   To our Valued Customers: Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution. Areas affected include: Historical | Live For further information, please visit the Conviva Status Page. Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

2. monitoring Apr 23, 2026, 02:32 PM UTC

   Real-Time and Historical data has recovered, and the remaining data gap is expected to be filled, We are monitoring the system to ensure full restoration.

3. resolved Apr 24, 2026, 03:53 AM UTC

   This incident has been resolved.

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Started Apr 01, 2026, 08:15 AM UTC· resolved Apr 01, 2026, 05:47 PM UTC

1. investigating Apr 01, 2026, 08:15 AM UTC

   To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution. Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]. Best regards, Conviva Support Services

2. resolved Apr 01, 2026, 05:47 PM UTC

   The issue has been mitigated and Session Timeline data should be accessible as expected.

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Started Mar 24, 2026, 03:05 PM UTC· resolved Mar 26, 2026, 06:23 PM UTC

1. investigating Mar 24, 2026, 03:05 PM UTC

   To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical Best regards, Conviva Support Services

2. monitoring Mar 24, 2026, 07:49 PM UTC

   All systems are back to operational and functioning normally. We will continue to monitor for stability.

3. resolved Mar 26, 2026, 06:23 PM UTC

   This incident has been resolved.

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Started Mar 16, 2026, 10:41 PM UTC· resolved Mar 17, 2026, 01:30 AM UTC

1. investigating Mar 16, 2026, 10:41 PM UTC

   To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our VSI historical data and is currently investigating towards a resolution. Areas affected include: VSI Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services

2. resolved Mar 17, 2026, 01:30 AM UTC

   Our VSI services have been restored and are operational. We are continuing to work with our engineering teams to restore the impacted data and will share more information on the timeline via the status page

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Started Mar 14, 2026, 07:30 AM UTC· resolved Mar 14, 2026, 08:01 AM UTC

1. investigating Mar 14, 2026, 07:30 AM UTC

   We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour. Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected

2. resolved Mar 14, 2026, 08:01 AM UTC

   Backfill has been completed and the data gaps are no longer visible

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Started Jan 11, 2026, 09:57 AM UTC· resolved Jan 13, 2026, 05:12 AM UTC

1. investigating Jan 11, 2026, 09:57 AM UTC

   To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution. Areas affected include: DPI For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected] . Best regards, Conviva Support Services

2. monitoring Jan 11, 2026, 11:56 AM UTC

   This incident is now resolved. Our Engineering team has fully restored the DPI service, and the traffic is currently stable. We are aware of the historical data gap currently visible in DPI, and our team will continue investigating it. We will share more information once available. Thanks for your understanding.

3. resolved Jan 13, 2026, 05:12 AM UTC

   This incident has been resolved.

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