ConnectWise Outage History
ConnectWise major outage · 1 active incident View live status →Pingoru has recorded 78 incidents for ConnectWise: 78 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 36 of 720 (5%) |
| May 2026 | 12 | 169 of 744 (23%) |
| June 2026 | 15 | 224 of 720 (31%) |
| July 2026 | 15 | 298 of 744 (40%) |
| August 2026 | 6 | 205 of 744 (28%) |
| September 2026 | 11 | 143 of 720 (20%) |
| October 2026 | 15 | 409 of 583 (70%) |
Incidents, newest first
Minor August 31, 2026 x360Sync & x360Cloud issues sending emails by third-party vendor 1h 10m x360Cloud, x360Sync, x360Sync (x360Sync — All Regions)
Started Aug 31, 2026, 02:27 PM UTC· resolved Aug 31, 2026, 03:38 PM UTC
- investigating Aug 31, 2026, 02:27 PM UTC
We are currently experiencing issues sending emails by a third-party vendor. We are investigating the issue.
- monitoring Aug 31, 2026, 03:16 PM UTC
Issue has been determined. Fix is in place and we are monitoring for any further issues.
Major August 28, 2026 Investigating - ScreenConnect Single Host Cloud Outage - US Northeast Region 5h 3m ScreenConnect, x360Sync (x360Sync — North America)
Started Aug 28, 2026, 02:19 PM UTC· resolved Aug 28, 2026, 07:22 PM UTC
- investigating Aug 28, 2026, 02:19 PM UTC
We are currently investigating reports of ScreenConnect Cloud instances are down. We will follow up with more information soon.
- monitoring Aug 28, 2026, 03:06 PM UTC
The reports of ScreenConnect cloud outage in Northeast region has been identified and a resolution is in progress.
Major August 27, 2026 Investigating - Wise-Sync / WisePay Login Issues 3d 2h WisePay, Wise-Sync, x360Sync (x360Sync — All Regions)
Started Aug 27, 2026, 10:17 PM UTC· resolved Aug 31, 2026, 01:01 AM UTC
- investigating Aug 27, 2026, 10:17 PM UTC
We are currently investigating reports of login issues affecting Wise-Sync and WisePay. Users may be unable to access the platform at this time. We will follow up with more information soon.
- monitoring Aug 27, 2026, 10:30 PM UTC
A fix has been implemented and we are monitoring the results.
Minor August 27, 2026 PSA Asset Sync 1d 17h CW Platform, PSA, x360Sync (x360Sync — North America)
Started Aug 27, 2026, 03:54 PM UTC· resolved Aug 29, 2026, 09:42 AM UTC
- monitoring Aug 27, 2026, 03:54 PM UTC
We are received reports of delays syncing assets from ConnectWise Platform to ConnectWise PSA. Our teams have successfully identified the root cause of the issue and are currently rolling out a fix to all impacted partners. We estimate the full rollout to all partners to be completed within 12 hours. We will provide further guidance once that process is complete.
Minor August 14, 2026 Identified- x360Recover Replibit 4d 17h x360Recover, x360Sync (x360Sync — North America)
Started Aug 14, 2026, 02:24 PM UTC· resolved Aug 19, 2026, 08:05 AM UTC
- identified Aug 14, 2026, 02:24 PM UTC
We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.
Minor August 13, 2026 Investigating - x360Recover Replibit 9h 25m x360Recover, x360Sync (x360Sync — North America)
Started Aug 13, 2026, 12:25 PM UTC· resolved Aug 13, 2026, 09:51 PM UTC
- investigating Aug 13, 2026, 12:25 PM UTC
We are currently investigating an issue affecting approximately 30% of SLC cloud vaults. The impact may include backups, replications, and recovery operations. Our teams are actively working to restore full service as quickly as possible. We will provide additional updates as more information becomes available.
- identified Aug 13, 2026, 03:02 PM UTC
We have identified the root cause of the issue affecting approximately 30% of SLC cloud vaults. A fix is currently being implemented to restore full functionality, including backups, replications, and recovery operations. We will provide another update once the fix has been deployed.
- monitoring Aug 13, 2026, 07:54 PM UTC
We have deployed a fix for SLC cloud vaults. Backups, replications, and recovery operations are returning to normal service levels. We are closely monitoring the environment to confirm full stability and will provide a final update once the incident is resolved.
Minor July 29, 2026 CPU Graph not showing up on Device Details Page 1h 4m RMM, x360Sync (x360Sync — All Regions)
Started Jul 29, 2026, 03:58 PM UTC· resolved Jul 29, 2026, 05:03 PM UTC
- investigating Jul 29, 2026, 03:58 PM UTC
We are currently investigating reports of the CPU Graph not showing any data on the Device Details page.
- identified Jul 29, 2026, 04:20 PM UTC
We have identified the issue and resolution is being implemented.
- monitoring Jul 29, 2026, 04:50 PM UTC
The resolution has been implemented across all regions, and we are monitoring the changes.
Major July 23, 2026 Identified - CPQ Error 4h 41m CPQ, x360Sync (x360Sync — North America)
Started Jul 23, 2026, 04:07 PM UTC· resolved Jul 23, 2026, 08:49 PM UTC
- identified Jul 23, 2026, 04:07 PM UTC
We identified this issue via our automated service monitoring after identifying an increase in service request failures in the region. We are aware of this issue and are actively investigating the factors and impact. We will provide additional information as it becomes available.
- identified Jul 23, 2026, 05:17 PM UTC
Our provider has identified issues with Network Infrastructure in Western US region. They are actively working to resolve the issue.
- monitoring Jul 23, 2026, 07:02 PM UTC
We have implemented a fix and are beginning to see signs of recovery. We will continue to monitor and inform you as more information becomes available
Minor July 23, 2026 RMM API has set all billable PSA Additions to quantity 0 for every customer 3h 38m PSA, x360Sync (x360Sync — APAC), x360Sync (x360Sync — North America)
Started Jul 23, 2026, 12:52 AM UTC· resolved Jul 23, 2026, 04:31 AM UTC
- investigating Jul 23, 2026, 12:52 AM UTC
We are investigating reports of RMM-PSA sync setting all billable PSA Additions to 0 for every customer.
- identified Jul 23, 2026, 01:11 AM UTC
We have identified the cause for this issue and working on the resolution.
- monitoring Jul 23, 2026, 03:12 AM UTC
We have identified and fixed the issue for impacted partners and are monitoring these changes.
Minor July 22, 2026 Investigating - PSA Cloud Slowness 1h 51m PSA, x360Sync (x360Sync — North America)
Started Jul 22, 2026, 01:20 PM UTC· resolved Jul 22, 2026, 03:11 PM UTC
- investigating Jul 22, 2026, 01:20 PM UTC
We are currently investigating reports of performance issues on the NA Cloud with ConnectWise PSA. We will follow up with more information soon.
Minor July 21, 2026 Investigating - ScreenConnect Cloud Reporting Issues Due To ISP 8h 43m ScreenConnect, x360Sync (x360Sync — North America), x360Sync (x360Sync — Other Regions)
Started Jul 21, 2026, 05:24 PM UTC· resolved Jul 22, 2026, 02:08 AM UTC
- investigating Jul 21, 2026, 05:24 PM UTC
We've received a number of reports that an ISP backbone service are having issues connecting to ScreenConnect. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.
Major July 21, 2026 Investigating - ConnectWise PSA QBO Connection Issue 2d PSA, x360Sync (x360Sync — All Regions)
Started Jul 21, 2026, 05:14 PM UTC· resolved Jul 23, 2026, 05:19 PM UTC
- identified Jul 21, 2026, 05:14 PM UTC
We are experiencing a possible issue with Connectwise PSA QBO. Our team is working with the vendor to understand and resolve the issue. We will follow up with more information soon.
Major July 21, 2026 Co-Managed Backup Acronis Agent getting uninstalled 2d 1h Co-Managed Backup, x360Sync (x360Sync — EMEA), x360Sync (x360Sync — North America)
Started Jul 21, 2026, 11:03 AM UTC· resolved Jul 23, 2026, 12:47 PM UTC
- investigating Jul 21, 2026, 11:03 AM UTC
We have received reports that Acronis backup agent is getting uninstalled automatically from partner sites and Acronis Agent Install Policy is getting disabled. We are actively investigating the issue and provide an update soon.
- monitoring Jul 21, 2026, 03:00 PM UTC
A maintenance update for the Acronis Integration, caused a misconfiguration of the Agent Installation policy. This triggered the policy option to get disabled and uninstall the agent from the devices. We have fixed the configuration, and the changes will resolve and trigger the install of the agent on the devices. However, this could take a few hours to stabilize across your environment. We continue to monitor the issue to ensure that the stable state is achieved.
- resolved Jul 21, 2026, 05:03 PM UTC
The issue related to the policy option to getting disabled, and uninstalling the agent from the devices, has been resolved. We continue to monitor the systems, to ensure that there are no changes to the resolved status.
- investigating Jul 22, 2026, 05:45 AM UTC
The Acronis backup agent uninstall issue has been resolved. However, re-installation of the backup agent for the impacted policies is taking longer than expected. We are actively working towards a resolution of this issue. We will keep you posted on the progress as new updates become available.
- identified Jul 22, 2026, 11:36 AM UTC
For the issue of Acronis backup agent re-installation, root-cause has been identified and fixing and region-based rollout is in progress. We are actively working on this issue and will keep you posted on the progress as new updates become available.
- monitoring Jul 23, 2026, 07:22 AM UTC
The issue of Acronis backup agent re-installation is fixed and rolled out for all regions. We are actively monitoring and will keep you posted on the progress as new updates become available.
Minor July 20, 2026 Delayed SIEM Alerting 2d 3h SIEM, x360Sync (x360Sync — All Regions)
Started Jul 20, 2026, 01:36 PM UTC· resolved Jul 22, 2026, 04:57 PM UTC
- monitoring Jul 20, 2026, 01:36 PM UTC
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We are monitoring the system while delayed alerts are processed and normal alert delivery is restored.
- monitoring Jul 21, 2026, 01:34 PM UTC
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We will continue to monitor as the SOC is working through the backlog for Managed SIEM cases.
Minor July 15, 2026 Scheduled & Manual Reports Not Being Sent 1h 43m Reports and Dashboards, x360Sync (x360Sync — North America)
Started Jul 15, 2026, 12:26 AM UTC· resolved Jul 15, 2026, 02:09 AM UTC
- investigating Jul 15, 2026, 12:26 AM UTC
We are currently investigating an issue impacting Scheduled Reports in Reports & Dashboards across the NA region. As a result, some scheduled & manually sent reports are not being delivered as expected. Our teams are actively engaged and treating this with high priority. We understand the impact this may have on your business and will provide updates as soon as more information becomes available.
- investigating Jul 15, 2026, 01:17 AM UTC
Our teams continue to investigate the issue affecting Scheduled Report delivery in the NA region. We recognize the disruption this is causing and are working urgently to identify the root cause and restore normal functionality. Thank you for your patience while we work towards a resolution.
- monitoring Jul 15, 2026, 01:55 AM UTC
The issue impacting scheduled & manually sent report delivery in the NA region has been resolved, and we're closely monitoring all processes. All scheduled reports should begin operating normally, and any delayed reports are being delivered. We sincerely apologize for the disruption and appreciate your patience throughout this incident.
Minor July 10, 2026 SIEM Ticketing issues 20h 1m SIEM, x360Sync (x360Sync — North America)
Started Jul 10, 2026, 01:50 PM UTC· resolved Jul 11, 2026, 09:52 AM UTC
- identified Jul 10, 2026, 01:50 PM UTC
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
Minor July 9, 2026 Issue affecting Event Notifications with Classic SIEM 8h 37m Co-Managed SIEM, SIEM, x360Sync (x360Sync — APAC), x360Sync (x360Sync — EMEA) and 1 more
Started Jul 09, 2026, 08:44 PM UTC· resolved Jul 10, 2026, 05:21 AM UTC
- identified Jul 09, 2026, 08:44 PM UTC
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
Minor July 6, 2026 Issues with Webroot installation/uninstallation on machines 4h 8m RMM, x360Sync (x360Sync — APAC), x360Sync (x360Sync — EMEA), x360Sync (x360Sync — North America)
Started Jul 06, 2026, 07:08 AM UTC· resolved Jul 06, 2026, 11:16 AM UTC
- investigating Jul 06, 2026, 07:08 AM UTC
We have observed issues on certain machines where Webroot is not getting installed/uninstalled on machines in spite of policy being applied correctly.
- identified Jul 06, 2026, 07:14 AM UTC
The issue with Webroot installation/uninstallation has been identified. This issue is observed while trying to enable the machines with the latest Webroot version. The necessary resolution steps are being applied.
- monitoring Jul 06, 2026, 07:35 AM UTC
The necessary steps to resolve the issue have been successfully applied and are actively monitoring the same.
Minor July 1, 2026 Investigating - User Documentation on the University 8h 17m Documentation, x360Sync (x360Sync — APAC), x360Sync (x360Sync — EMEA), x360Sync (x360Sync — North America) and 2 more
Started Jul 01, 2026, 03:37 PM UTC· resolved Jul 01, 2026, 11:54 PM UTC
- investigating Jul 01, 2026, 03:37 PM UTC
We are experiencing a possible issue with User Documentation on the ConnectWise University that appears to be causing some users to get a 503 error message. We will follow up with more information soon.
Major June 29, 2026 Monitoring - ScreenConnect EU Single Host Outage 1h 31m ScreenConnect, x360Sync (x360Sync — EMEA)
Started Jun 29, 2026, 11:16 AM UTC· resolved Jun 29, 2026, 12:48 PM UTC
- monitoring Jun 29, 2026, 11:16 AM UTC
ScreenConnect partners in Europe region reporting instances were not loading. A fix has been implemented and we are monitoring the results. Continue to report to support at www.connectwise.com/chat if your ScreenConnect instances is still not operational.
Minor June 22, 2026 Investigating - PSA Calendar Entries 1h 15m PSA, x360Sync (x360Sync — North America)
Started Jun 22, 2026, 05:34 PM UTC· resolved Jun 22, 2026, 06:49 PM UTC
- investigating Jun 22, 2026, 05:34 PM UTC
We are currently investigating reports of errors when saving schedule entries on tickets in PSA. We will follow up with more information soon.
Major June 19, 2026 Investigating - ScreenConnect Cloud Login Issues 1h 50m ScreenConnect, x360Sync (x360Sync — All Regions)
Started Jun 19, 2026, 04:38 PM UTC· resolved Jun 19, 2026, 06:28 PM UTC
- investigating Jun 19, 2026, 04:38 PM UTC
We are currently investigating reports of ScreenConnect Cloud partners unable to log into their instances. Attempting to connect and receiving Invalid Credentials message. We will follow up with more information soon.
Minor June 18, 2026 Investigating - x360Recover Replibit (EMEA) 4h 4m x360Recover, x360Sync (x360Sync — EMEA)
Started Jun 18, 2026, 12:18 AM UTC· resolved Jun 18, 2026, 04:23 AM UTC
- investigating Jun 18, 2026, 12:18 AM UTC
We are currently investigating reports of errors on x360Recover backups in AMS region. We will follow up with more information soon.
Minor June 17, 2026 Investigating - RMM Automation Issues 2h 46m RMM, x360Sync (x360Sync — APAC), x360Sync (x360Sync — North America)
Started Jun 17, 2026, 12:27 PM UTC· resolved Jun 17, 2026, 03:13 PM UTC
- identified Jun 17, 2026, 12:27 PM UTC
We are aware of an issue where the automation executions on endpoints is taking longer than expected impacting RMM functionality for some users and are actively working to implement a solution. We will provide updates as more information becomes available.
- monitoring Jun 17, 2026, 12:37 PM UTC
A fix has been implemented and we are monitoring the results.
Minor June 14, 2026 Investigating - CPQ - CPQ Catalog - AU Service Degradation 18h 15m CPQ, x360Sync (x360Sync — APAC)
Started Jun 14, 2026, 08:56 PM UTC· resolved Jun 15, 2026, 03:12 PM UTC
- investigating Jun 14, 2026, 08:56 PM UTC
Our Team is investigating the following issue: CPQ Catalog services in the AU region are currently experiencing a service degradation affecting a small subset of partners. Impact: 1. A limited number of partners may experience delays in scheduled catalog imports. 2. A smaller subset may encounter issues accessing their catalog.