ConnectWise experienced a minor incident on August 13, 2026 affecting x360Recover and x360Sync (North America), lasting 9h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 12:25 PM UTC
We are currently investigating an issue affecting approximately 30% of SLC cloud vaults. The impact may include backups, replications, and recovery operations. Our teams are actively working to restore full service as quickly as possible. We will provide additional updates as more information becomes available.
- identified Aug 13, 2026, 03:02 PM UTC
We have identified the root cause of the issue affecting approximately 30% of SLC cloud vaults. A fix is currently being implemented to restore full functionality, including backups, replications, and recovery operations. We will provide another update once the fix has been deployed.
- monitoring Aug 13, 2026, 07:54 PM UTC
We have deployed a fix for SLC cloud vaults. Backups, replications, and recovery operations are returning to normal service levels. We are closely monitoring the environment to confirm full stability and will provide a final update once the incident is resolved.