ConnectWise experienced a minor incident on July 20, 2026 affecting SIEM and x360Sync (All Regions), lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
SIEMx360Sync (All Regions)
Update timeline
- monitoring Jul 20, 2026, 01:36 PM UTC
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We are monitoring the system while delayed alerts are processed and normal alert delivery is restored.
- monitoring Jul 21, 2026, 01:34 PM UTC
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We will continue to monitor as the SOC is working through the backlog for Managed SIEM cases.