ConnectWise incident

RMM API has set all billable PSA Additions to quantity 0 for every customer

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on July 23, 2026 affecting PSA and x360Sync (APAC) and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 12:52 AM UTC
Resolved
Jul 23, 2026, 04:31 AM UTC
Duration
3h 38m
Detected by Pingoru
Jul 23, 2026, 12:52 AM UTC

Affected components

PSAx360Sync (APAC)x360Sync (North America)

Update timeline

  1. investigating Jul 23, 2026, 12:52 AM UTC

    We are investigating reports of RMM-PSA sync setting all billable PSA Additions to 0 for every customer.

  2. identified Jul 23, 2026, 01:11 AM UTC

    We have identified the cause for this issue and working on the resolution.

  3. monitoring Jul 23, 2026, 03:12 AM UTC

    We have identified and fixed the issue for impacted partners and are monitoring these changes.