ConnectWise incident

Investigating - ScreenConnect Cloud Reporting Issues Due To ISP

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on July 21, 2026 affecting ScreenConnect and x360Sync (North America) and 1 more component, lasting 8h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 05:24 PM UTC
Resolved
Jul 22, 2026, 02:08 AM UTC
Duration
8h 43m
Detected by Pingoru
Jul 21, 2026, 05:24 PM UTC

Affected components

ScreenConnectx360Sync (North America)x360Sync (Other Regions)

Update timeline

  1. investigating Jul 21, 2026, 05:24 PM UTC

    We've received a number of reports that an ISP backbone service are having issues connecting to ScreenConnect. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.