ConnectWise incident

Issue affecting Event Notifications with Classic SIEM

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on July 9, 2026 affecting Co-Managed SIEM and SIEM and 1 more component, lasting 8h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 08:44 PM UTC
Resolved
Jul 10, 2026, 05:21 AM UTC
Duration
8h 37m
Detected by Pingoru
Jul 09, 2026, 08:44 PM UTC

Affected components

Co-Managed SIEMSIEMx360Sync (APAC)x360Sync (EMEA)x360Sync (North America)

Update timeline

  1. identified Jul 09, 2026, 08:44 PM UTC

    We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.