ConnectWise experienced a major incident on July 23, 2026 affecting CPQ and x360Sync (North America), lasting 4h 41m. The incident has been resolved; the full update timeline is below.
Affected components
CPQx360Sync (North America)
Update timeline
- identified Jul 23, 2026, 04:07 PM UTC
We identified this issue via our automated service monitoring after identifying an increase in service request failures in the region. We are aware of this issue and are actively investigating the factors and impact. We will provide additional information as it becomes available.
- identified Jul 23, 2026, 05:17 PM UTC
Our provider has identified issues with Network Infrastructure in Western US region. They are actively working to resolve the issue.
- monitoring Jul 23, 2026, 07:02 PM UTC
We have implemented a fix and are beginning to see signs of recovery. We will continue to monitor and inform you as more information becomes available