ConnectWise incident

SIEM Ticketing issues

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on July 10, 2026 affecting SIEM and x360Sync (North America), lasting 20h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 01:50 PM UTC
Resolved
Jul 11, 2026, 09:52 AM UTC
Duration
20h 1m
Detected by Pingoru
Jul 10, 2026, 01:50 PM UTC

Affected components

SIEMx360Sync (North America)

Update timeline

  1. identified Jul 10, 2026, 01:50 PM UTC

    We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.