ConnectWise had 45 outages in the last 2 years totaling 445h 21m of downtime — averaging 1.8 incidents per month.
There were 45 ConnectWise outages since March 3, 2026 totaling 445h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating reports of the CPU Graph not showing any data on the Device Details page.
We have identified the issue and resolution is being implemented.
The resolution has been implemented across all regions, and we are monitoring the changes.
We identified this issue via our automated service monitoring after identifying an increase in service request failures in the region. We are aware of this issue and are actively investigating the factors and impact. We will provide additional information as it becomes available.
Our provider has identified issues with Network Infrastructure in Western US region. They are actively working to resolve the issue.
We have implemented a fix and are beginning to see signs of recovery. We will continue to monitor and inform you as more information becomes available
We are investigating reports of RMM-PSA sync setting all billable PSA Additions to 0 for every customer.
We have identified the cause for this issue and working on the resolution.
We have identified and fixed the issue for impacted partners and are monitoring these changes.
We are currently investigating reports of performance issues on the NA Cloud with ConnectWise PSA. We will follow up with more information soon.
We've received a number of reports that an ISP backbone service are having issues connecting to ScreenConnect. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.
We are experiencing a possible issue with Connectwise PSA QBO. Our team is working with the vendor to understand and resolve the issue. We will follow up with more information soon.
We have received reports that Acronis backup agent is getting uninstalled automatically from partner sites and Acronis Agent Install Policy is getting disabled. We are actively investigating the issue and provide an update soon.
A maintenance update for the Acronis Integration, caused a misconfiguration of the Agent Installation policy. This triggered the policy option to get disabled and uninstall the agent from the devices. We have fixed the configuration, and the changes will resolve and trigger the install of the agent on the devices. However, this could take a few hours to stabilize across your environment. We continue to monitor the issue to ensure that the stable state is achieved.
The issue related to the policy option to getting disabled, and uninstalling the agent from the devices, has been resolved. We continue to monitor the systems, to ensure that there are no changes to the resolved status.
The Acronis backup agent uninstall issue has been resolved. However, re-installation of the backup agent for the impacted policies is taking longer than expected. We are actively working towards a resolution of this issue. We will keep you posted on the progress as new updates become available.
For the issue of Acronis backup agent re-installation, root-cause has been identified and fixing and region-based rollout is in progress. We are actively working on this issue and will keep you posted on the progress as new updates become available.
The issue of Acronis backup agent re-installation is fixed and rolled out for all regions. We are actively monitoring and will keep you posted on the progress as new updates become available.
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We are monitoring the system while delayed alerts are processed and normal alert delivery is restored.
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We will continue to monitor as the SOC is working through the backlog for Managed SIEM cases.
We are currently investigating an issue impacting Scheduled Reports in Reports & Dashboards across the NA region. As a result, some scheduled & manually sent reports are not being delivered as expected. Our teams are actively engaged and treating this with high priority. We understand the impact this may have on your business and will provide updates as soon as more information becomes available.
Our teams continue to investigate the issue affecting Scheduled Report delivery in the NA region. We recognize the disruption this is causing and are working urgently to identify the root cause and restore normal functionality. Thank you for your patience while we work towards a resolution.
The issue impacting scheduled & manually sent report delivery in the NA region has been resolved, and we're closely monitoring all processes. All scheduled reports should begin operating normally, and any delayed reports are being delivered. We sincerely apologize for the disruption and appreciate your patience throughout this incident.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
We have observed issues on certain machines where Webroot is not getting installed/uninstalled on machines in spite of policy being applied correctly.
The issue with Webroot installation/uninstallation has been identified. This issue is observed while trying to enable the machines with the latest Webroot version. The necessary resolution steps are being applied.
The necessary steps to resolve the issue have been successfully applied and are actively monitoring the same.
We are currently investigating an intermittent issue that may affect a small percentage of Partner's ability to access the Portal or their Vault. We do not believe this is affecting backups or other functionality, but we are investigating the issue, and working to get this resolved as quickly as possible.
We have identified the root cause. A fix is being implemented and we expect resolution soon. Backups and other functionality continue to be unaffected. We will provide another update once the fix has been deployed.
We have deployed a fix for this issue. We are currently monitoring the results to confirm full resolution. Backups and other functionality remain unaffected.
We are experiencing a possible issue with User Documentation on the ConnectWise University that appears to be causing some users to get a 503 error message. We will follow up with more information soon.
ScreenConnect partners in Europe region reporting instances were not loading. A fix has been implemented and we are monitoring the results. Continue to report to support at www.connectwise.com/chat if your ScreenConnect instances is still not operational.
We are currently investigating reports of errors when saving schedule entries on tickets in PSA. We will follow up with more information soon.
We are currently investigating reports of ScreenConnect Cloud partners unable to log into their instances. Attempting to connect and receiving Invalid Credentials message. We will follow up with more information soon.
We are currently investigating reports of errors on x360Recover backups in AMS region. We will follow up with more information soon.
We are aware of an issue where the automation executions on endpoints is taking longer than expected impacting RMM functionality for some users and are actively working to implement a solution. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
Our Team is investigating the following issue: CPQ Catalog services in the AU region are currently experiencing a service degradation affecting a small subset of partners. Impact: 1. A limited number of partners may experience delays in scheduled catalog imports. 2. A smaller subset may encounter issues accessing their catalog.
We are investigating reports of an issue impacting device status visibility for some end users.
We are currently investigating an issue impacting connections to Syncedtool.com
We have implemented a fix and are monitoring now. Connectivity for agents should be restored.
We have identified the possible root cause for reports of ConnectWise PSA authentication failure. We will follow up with more information soon.
A fix has been implemented and we are monitoring the results.
We are currently investigating reports of delay in agent installation for RMM. We will follow up with more information soon.
We have applied the necessary fix for the delay in processing the agent component post new agent installation. We are monitoring the situation and will update accordingly.
We are currently investigating reports of syncing issues on x360Sync. We will follow up with more information soon.
A fix has been implemented to correct sync connection errors to syncedtool.com.
We believe the issue to be resolved and continue to monitor. We apologize for the inconvenience caused.