ConnectWise Outage History
ConnectWise partial outage · 2 active incidents · 1 long-running issue View live status →Pingoru has recorded 81 incidents for ConnectWise: 81 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 36 of 720 (5%) |
| May 2026 | 12 | 169 of 744 (23%) |
| June 2026 | 15 | 224 of 720 (31%) |
| July 2026 | 14 | 298 of 744 (40%) |
| August 2026 | 6 | 205 of 744 (28%) |
| September 2026 | 11 | 142 of 720 (20%) |
| October 2026 | 19 | 400 of 744 (54%) |
| November 2026 | 0 | 44 of 44 (100%) |
Incidents, newest first
Minor October 30, 2026 Investigating - x360Recover - Replibit Vaults 14h 27m x360Recover, x360Recover (x360Recover — EMEA), x360Recover (x360Recover — North America)
Started Oct 30, 2026, 02:33 PM UTC· resolved Oct 31, 2026, 05:01 AM UTC
- investigating Oct 30, 2026, 02:33 PM UTC
We are currently investigating an issue affecting some Replibit Vaults on x360Recover, which may be unavailable or unreachable. We will follow up with more information soon.
- identified Oct 30, 2026, 04:48 PM UTC
We have identified the cause of the issue affecting some Replibit Vaults on x360Recover. Our team is working to restore service.
- monitoring Oct 30, 2026, 05:16 PM UTC
A fix has been implemented and affected Replibit Vaults on x360Recover have been restored. We are monitoring the service to confirm stability and will provide a final update once the incident is resolved.
- resolved Oct 31, 2026, 05:01 AM UTC
This incident has been resolved. Affected Replibit Vaults on x360Recover have been restored and the service is operating normally
Major October 29, 2026 Investigating - ScreenConnect Cloud Outages In Canada Region 1h 13m ScreenConnect, ScreenConnect (ScreenConnect — North America)
Started Oct 29, 2026, 03:23 PM UTC· resolved Oct 29, 2026, 04:36 PM UTC
- investigating Oct 29, 2026, 03:23 PM UTC
We are investigating reports of ScreenConnect instances not loading. Cloud Ops team is working to identify and resolve impacted instances.
- monitoring Oct 29, 2026, 03:48 PM UTC
The reports of issue impacting ScreenConnect instances has been identified and a resolution is in progress.
- resolved Oct 29, 2026, 04:36 PM UTC
This has been resolved. ScreenConnect instances in Canada region now operating as usual.
Major October 23, 2026 Investigating - ConnectWise Home - issue with login 7h 49m ConnectWise Home, ConnectWise Home (ConnectWise Home — All Regions)
Started Oct 23, 2026, 05:24 AM UTC· resolved Oct 23, 2026, 01:14 PM UTC
- investigating Oct 23, 2026, 05:24 AM UTC
We have observed that users are unable to log in to ConnectWise Home. We are currently investigating the root cause and will share updates as soon as they are available.
- resolved Oct 23, 2026, 01:14 PM UTC
Partners should be able to access CW Home
Minor October 21, 2026 Backup for Files Portal Unavailable: Security Precaution 1d 6h x360Recover, x360Recover (x360Recover — All Regions)
Started Oct 21, 2026, 05:11 PM UTC· resolved Oct 22, 2026, 11:40 PM UTC
- identified Oct 21, 2026, 05:11 PM UTC
As a precaution, we have temporarily taken offline the x360Recover Manager (UI), Backup for Files Portal (Legacy Portal) and Web Seeding functionality in response to a critical PHP vulnerability affecting widely used web software. Backups for all Axcient products are not impacted. We will follow up with more information soon.
- identified Oct 21, 2026, 06:22 PM UTC
x360Recover Manager and related services have been patched and restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities. Backup for Files Portal (Legacy Portal) remains temporarily unavailable as a security precaution. Backups across all Axcient products remain unaffected. We will provide additional updates as information becomes available.
- monitoring Oct 22, 2026, 05:20 PM UTC
Backup for Files Portal (Legacy Portal) services have been restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities.
- resolved Oct 22, 2026, 11:40 PM UTC
Backup for Files Portal (Legacy Portal) services have been restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities. We thank you for your patience as we worked towards a solution.
Major October 21, 2026 Investigating - ConnectWise University LMS - Service Disruption 4h 46m ConnectWise University, ConnectWise University (ConnectWise University — APAC), ConnectWise University (ConnectWise University — EMEA), ConnectWise University (ConnectWise University — North America) and 2 more
Started Oct 21, 2026, 02:14 PM UTC· resolved Oct 21, 2026, 07:00 PM UTC
- investigating Oct 21, 2026, 02:14 PM UTC
ConnectWise University Learning Management System (mylearning.connectwise.com) is currently experiencing a full service disruption across all regions. Our team is actively working to restore service and will provide another update within the next hour.
- monitoring Oct 21, 2026, 03:04 PM UTC
A fix has been implemented and we will continue to monitor the situation to ensure recovery.
- resolved Oct 21, 2026, 07:00 PM UTC
This has been resolved. ConnectWise University LMS is now operating as usual.
Minor October 19, 2026 Investigating - Reports and Dashboards Launcher Issue from ConnectWise Home 6h Reports and Dashboards, Reports and Dashboards (Reports and Dashboards — All Regions)
Started Oct 19, 2026, 04:06 AM UTC· resolved Oct 19, 2026, 10:07 AM UTC
- investigating Oct 19, 2026, 04:06 AM UTC
We have received reports of an ongoing incident affecting BrightGauge access and visibility within ConnectWise Home and User Management, including situations where the BrightGauge application, launcher, or associated roles and permissions may not be available when assigning user access. Our Incident Response teams are actively investigating the issue and working to identify the root cause as quickly as possible. To stay informed on the progress of this incident, we recommend subscribing to ConnectWise Product and Services Status if you have not already done so. Workaround: If the BrightGauge launcher is not visible within ConnectWise Home, users can continue to access BrightGauge directly by navigating to their organization's BrightGauge URL and logging in with their existing credentials. We understand the impact this may have on your team's workflow and appreciate your patience while our teams work toward a resolution. Updates will be posted on ConnectWise Product and Services Status, and we will notify here once service has been fully restored. If you have any additional questions or require immediate assistance, please don't hesitate to contact us through this case or via https://connectwise.com/chat. We are committed to supporting you throughout this process and appreciate your understanding. Additionally, if you are unable to make user access changes, please provide the relevant details and our team can assist.
- resolved Oct 19, 2026, 10:07 AM UTC
This has been resolved. Reports and Dashboards operating as usual.
Minor October 16, 2026 Scripting / Task Failure Rates 1h 47m RMM, RMM (RMM — North America)
Started Oct 16, 2026, 07:42 PM UTC· resolved Oct 16, 2026, 09:30 PM UTC
- investigating Oct 16, 2026, 07:42 PM UTC
As part of our ongoing service monitoring, we identified an elevated rate of task and script failures within our platform. We are actively investigating and addressing the issue. As a result, some partners may have experienced higher-than-normal task and script failure rates.
- monitoring Oct 16, 2026, 07:55 PM UTC
We have identified the cause of the tasking issues and deployed a fix to resolve them. Services are operating normally, and we will continue to closely monitor the platform to ensure stability.
- resolved Oct 16, 2026, 09:30 PM UTC
Executive summary: On October 16, 2026, ConnectWise identified elevated latency within portions of the task and script processing infrastructure serving North American partners. This degradation may have resulted in an increased number of reported task and script failures. Investigation determined the issue was caused by an underperforming queue that prevented some workloads from processing as expected. Corrective actions have been completed, service has been restored, and the team is actively monitoring the platform.
Minor October 13, 2026 x360Sync Partial Outage in SLC 20m x360Sync, x360Sync (x360Sync — North America)
Started Oct 13, 2026, 11:04 AM UTC· resolved Oct 13, 2026, 11:25 AM UTC
- investigating Oct 13, 2026, 11:04 AM UTC
x360Sync Partial Outage in SLC.
- resolved Oct 13, 2026, 11:25 AM UTC
Resolved.
Minor October 12, 2026 Delays or problems creating HelpDesk and NOC tickets 23m Help Desk Services, Help Desk Services (Help Desk Services — North America), NOC Services, NOC Services (NOC Services — North America)
Started Oct 12, 2026, 11:22 PM UTC· resolved Oct 12, 2026, 11:46 PM UTC
- identified Oct 12, 2026, 11:22 PM UTC
We have identified an issue with an internal system which may cause delays or failures creating HelpDesk or NOC tickets. We will follow up with more information soon.
- resolved Oct 12, 2026, 11:46 PM UTC
This issue has been resolved
Minor October 12, 2026 WisePay/WiseSync Issue with Xero 8d 17h WisePay, WisePay (WisePay — All Regions), Wise-Sync, Wise-Sync (Wise-Sync — All Regions)
Started Oct 12, 2026, 10:49 AM UTC· resolved Oct 21, 2026, 04:23 AM UTC
- investigating Oct 12, 2026, 10:49 AM UTC
We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- identified Oct 12, 2026, 02:46 PM UTC
We have identified the issue regarding WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- monitoring Oct 13, 2026, 05:32 AM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.
- investigating Oct 15, 2026, 01:29 AM UTC
We are experiencing another occurrence of the connectivity issue affecting WisePay and WiseSync partners using Xero. We have raised the issue with Xero and are working with their team to investigate. We will provide further updates as more information becomes available.
- monitoring Oct 15, 2026, 09:49 PM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.
- resolved Oct 19, 2026, 01:13 AM UTC
Xero connections for Wise-Sync and WisePay are operating normally. We are continuing to work with Xero on a permanent solution.
- investigating Oct 20, 2026, 11:48 PM UTC
We are experiencing another occurrence of the connectivity issue affecting WisePay and WiseSync partners using Xero. We have raised the issue with Xero and are working with their team to investigate. We will provide further updates as more information becomes available.
- resolved Oct 21, 2026, 04:23 AM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.
Minor October 9, 2026 Workflow Execution Delays 7h 25m CW Platform, CW Platform (CW Platform — North America)
Started Oct 09, 2026, 03:46 PM UTC· resolved Oct 09, 2026, 11:11 PM UTC
- investigating Oct 09, 2026, 03:46 PM UTC
We are currently investigating reports of Workflow execution delays impacting some users. We understand the urgency and are treating this as a high-priority issue. We will provide further updates as soon as more information becomes available.
- monitoring Oct 09, 2026, 04:20 PM UTC
Workflow processing has improved following mitigation efforts, and delayed workflows are now being processed. We are continuing to monitor system performance to confirm long-term stability
- resolved Oct 09, 2026, 11:11 PM UTC
The workflow delay issue has been resolved. Following scaling and remediation efforts, workflow processing has returned to normal. We will continue to implement longer-term architectural improvements to further enhance Workflow reliability.
Minor October 9, 2026 Investigating - WisePay/WiseSync Issue with Xero 2d 15h WisePay, WisePay (WisePay — All Regions), Wise-Sync, Wise-Sync (Wise-Sync — All Regions)
Started Oct 09, 2026, 10:39 AM UTC· resolved Oct 12, 2026, 01:49 AM UTC
- identified Oct 09, 2026, 10:39 AM UTC
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue
- identified Oct 09, 2026, 12:12 PM UTC
We are currently awaiting an update from the Xero team. We will continue to monitor the situation closely and provide further updates as soon as Xero resolves the issue.
- identified Oct 10, 2026, 11:59 AM UTC
We are still awaiting an update from the Xero team. No new information is available at this time. We remain actively engaged and will provide further updates as soon as we receive them.
- resolved Oct 12, 2026, 01:49 AM UTC
This has been resolved. WiseSync/WisePay is now operating as usual.
Minor October 7, 2026 Investigating - WisePay - Duplicate ACH debits 20h 9m WisePay, WisePay (WisePay — North America)
Started Oct 07, 2026, 10:31 PM UTC· resolved Oct 08, 2026, 06:41 PM UTC
- investigating Oct 07, 2026, 10:31 PM UTC
We are investigating reports of duplicate ACH debits affecting some payments. Our team is working with our payment processing partners to identify the cause and will provide updates as they become available.
- identified Oct 08, 2026, 01:58 AM UTC
GPI has confirmed that this issue is occurring within their ACH processing ecosystem, and their ACH processor is actively investigating. We will provide further updates as they become available.
- resolved Oct 08, 2026, 06:41 PM UTC
GPI has confirmed that the duplicate ACH debits were caused by a processing issue with their ACH processor and were not related to the WisePay payment platform. The issue has been resolved, and reversals have been processed to return duplicate funds to affected payer accounts. If a duplicate debit has not yet been reversed, please contact GPI directly for assistance.
Minor October 7, 2026 Reports and Dashboards External Reports Not Sending 19m Reports and Dashboards, Reports and Dashboards (Reports and Dashboards — EMEA), Reports and Dashboards (Reports and Dashboards — North America)
Started Oct 07, 2026, 04:40 AM UTC· resolved Oct 07, 2026, 05:00 AM UTC
- investigating Oct 07, 2026, 04:40 AM UTC
We are currently investigating an issue impacting Reports delivery in Reports & Dashboards across the NA and EU region. As a result, scheduled & manually sent reports are not being delivered as expected. Our teams are actively engaged and treating this with high priority. We understand the impact this may have on your business and will provide updates as soon as more information becomes available.
- resolved Oct 07, 2026, 05:00 AM UTC
The issue affecting scheduled and manually sent reports has been addressed. We experienced an issue that temporarily impacted report delivery due to increased demand on a core backend service. To resolve this, we scaled system capacity and implemented measures to improve performance and support continued reliability. The issue has been resolved, and normal report processing has been restored. We will be conducting a review to strengthen our safeguards and improve service resilience, helping to reduce the likelihood of similar issues in the future, and we appreciate your patience during this disruption.
Minor October 5, 2026 Delay in Platform Ticketing to PSA 3h 39m PSA, PSA (PSA — North America)
Started Oct 05, 2026, 03:19 PM UTC· resolved Oct 05, 2026, 06:59 PM UTC
- investigating Oct 05, 2026, 03:19 PM UTC
We are actively investigating reports of delays in syncing Tickets to and from Platform ticketing to PSA for North American partners.
- resolved Oct 05, 2026, 06:59 PM UTC
This has been resolved. PSA ticketing is now operating as usual.
Minor October 5, 2026 Investigating - WisePay / WiseSync Connectivity Issues with Xero 16h 57m WisePay, WisePay (WisePay — All Regions), Wise-Sync, Wise-Sync (Wise-Sync — All Regions)
Started Oct 05, 2026, 12:27 PM UTC· resolved Oct 06, 2026, 05:25 AM UTC
- investigating Oct 05, 2026, 12:27 PM UTC
We are currently investigating reports of connectivity issues between WiseSync and WisePay and our Xero integration. Some partners may experience issues opening any companies in WiseSync that are connected to Xero.
- identified Oct 05, 2026, 02:37 PM UTC
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue.
- resolved Oct 06, 2026, 05:25 AM UTC
The issue affecting WisePay and WiseSync partners using Xero has now been resolved. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we worked with Xero to resolve the issue.
Major September 30, 2026 Investigating - ScreenConnect Cloud Instances Not Loading 2h 13m ScreenConnect, ScreenConnect (ScreenConnect — North America)
Started Sep 30, 2026, 11:35 AM UTC· resolved Sep 30, 2026, 01:49 PM UTC
- investigating Sep 30, 2026, 11:35 AM UTC
We are investigating reports of ScreenConnect instances in US Northeast region down. Cloud Ops team is actively resolving the issue.
- monitoring Sep 30, 2026, 12:33 PM UTC
The reports of ScreenConnect impacted hosts has been identified and a resolution is in progress.
- resolved Sep 30, 2026, 01:49 PM UTC
This has been resolved. ScreenConnect Cloud is now operating as usual.
Minor September 28, 2026 Missing Invoices in WisePay 20h 46m WisePay, WisePay (WisePay — APAC), WisePay (WisePay — North America)
Started Sep 28, 2026, 02:20 AM UTC· resolved Sep 28, 2026, 11:06 PM UTC
- monitoring Sep 28, 2026, 02:20 AM UTC
Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact [email protected].
- resolved Sep 28, 2026, 11:06 PM UTC
This has been resolved. The WisePay invoice sync issue has been resolved. Affected invoices have been updated, and missing invoices should now be visible in WisePay.
Minor September 24, 2026 x360Cloud Backup Performance Degradation 3d 16h x360Cloud, x360Cloud (x360Cloud — North America)
Started Sep 24, 2026, 04:03 PM UTC· resolved Sep 28, 2026, 08:38 AM UTC
- monitoring Sep 24, 2026, 04:03 PM UTC
We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process. Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected. Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google Workspace workloads - Some backups may remain in an "In Progress" state for upcoming 48 hours What is not impacted: - x360Cloud web application accessibility - Data restore functionality, including restores of Archive Mailbox data - Previously protected backup data We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.
- resolved Sep 28, 2026, 08:38 AM UTC
We are back to a healthy state
Minor September 14, 2026 x360Recover Replibit (EMEA) 32m x360Recover, x360Recover (x360Recover — EMEA)
Started Sep 14, 2026, 03:53 PM UTC· resolved Sep 14, 2026, 04:26 PM UTC
- investigating Sep 14, 2026, 03:53 PM UTC
We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups in EMEA. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.
- resolved Sep 14, 2026, 04:26 PM UTC
Service has been restored. Backup availability for the affected subset of EMEA customers is back to normal.
Minor September 14, 2026 Investigating - Slowness on EU Cloud PSA. 16m PSA, PSA (PSA — EMEA)
Started Sep 14, 2026, 09:36 AM UTC· resolved Sep 14, 2026, 09:53 AM UTC
- investigating Sep 14, 2026, 09:36 AM UTC
We are currently investigating reports of slowness on EU Cloud PSA. We will follow up with more information soon.
- resolved Sep 14, 2026, 09:53 AM UTC
This has been resolved. EU Cloud PSA is now operating as usual.
Minor September 11, 2026 Investigating - ScreenConnect - Reported ISP Outages 6h 47m ScreenConnect, ScreenConnect (ScreenConnect — North America)
Started Sep 11, 2026, 06:28 PM UTC· resolved Sep 12, 2026, 01:16 AM UTC
- investigating Sep 11, 2026, 06:28 PM UTC
We are currently tracking reports of DNS disruptions impacting partners within the US region. Please note that ScreenConnect services are operating normally; however, we are actively monitoring the situation. While external network providers address the underlying issue, partners in the affected area may experience intermittent connectivity.
- identified Sep 11, 2026, 11:08 PM UTC
We are aware of an issue impacting a backend service and are actively addressing it. We will provide updates as more information becomes available. We appreciate your patience while we work toward resolution.
- resolved Sep 12, 2026, 01:16 AM UTC
September 11, 2026 We have restored access to the ScreenConnect service following a temporary suspension of the ScreenConnect domain by our DNS provider. Upon notification of the issue, our teams immediately engaged with the provider to investigate and address the concern. Following the review, the domain was restored and service has resumed. Some users may continue to experience brief access delays as DNS changes propogate across networks. There are no indications this involved a cybersecurity incident. We apologize for the disruption and appreciate your patience while we quickly worked to resolve the issue
Minor September 9, 2026 Change Approvals Login Issue 2h 25m PSA, PSA (PSA — North America)
Started Sep 09, 2026, 03:18 PM UTC· resolved Sep 09, 2026, 05:43 PM UTC
- monitoring Sep 09, 2026, 03:18 PM UTC
Partners were having issues with authenticating into the PSA change approvals module, even though their credentials were valid. Our support and product teams acted quickly to identify and resolve the underlying issue.
- resolved Sep 09, 2026, 05:43 PM UTC
This issue has been resolved. Change Approvals are able to successfully login without issue.
Minor September 9, 2026 Investigating - PSA Unable to assign Resources 1h 44m PSA, PSA (PSA — APAC)
Started Sep 09, 2026, 12:13 AM UTC· resolved Sep 09, 2026, 01:58 AM UTC
- investigating Sep 09, 2026, 12:13 AM UTC
We are currently investigating reports of Unable to assign resources on ConnectWise PSA. We will follow up with more information soon.
- resolved Sep 09, 2026, 01:58 AM UTC
The issue has been resolved. Scheduling in PSA is working normally.
Minor September 3, 2026 NAS Backups 23h 2m x360Recover, x360Recover (x360Recover — All Regions)
Started Sep 03, 2026, 06:45 PM UTC· resolved Sep 04, 2026, 05:47 PM UTC
- investigating Sep 03, 2026, 06:45 PM UTC
We are aware of an issue that is impacting backups for NAS devices. We understand the importance of reliable backup protection and are actively investigating the cause. We will share updates as soon as additional information is available.
- identified Sep 03, 2026, 07:26 PM UTC
We have identified the issue and are working to implement a solution. We will share updates as soon as additional information is available.
- monitoring Sep 03, 2026, 10:40 PM UTC
Engineering has implemented a fix and we are closely monitoring. We will continue to provide updates as they come available.
- resolved Sep 04, 2026, 05:47 PM UTC
This issue has been resolved. Thank you for your patience while we worked to address this issue.