There were 4 ConnectWise outages since March 3, 2026 totaling 36h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re currently seeing issues when accessing SIEM and MDR reports directly from the platform sub‑menu. These reports are accessible via Reports > BrightGauge. Our team is investigating the root cause and will share updates as they become available.
We are experiencing a possible issue with UserDocs on the ConnectWise University that appears to be causing users to get a 502 error when trying to access the Docs. We will follow up with more information soon.
A fix has been implemented and we are monitoring the results.
We are currently investigating issues loading the CW Siem Threats page for partners in North America. We will follow up with more information soon.
The backend performance issue affecting support case submissions in the Axcient portal has been fully resolved. Partners can now submit new product support cases through the portal without interruption. Support response times have returned to normal, and all services are operating as expected.
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