- Detected by Pingoru
- Jun 17, 2026, 12:27 PM UTC
- Resolved
- Jun 17, 2026, 03:13 PM UTC
- Duration
- 2h 46m
Affected: RMMx360Sync (APAC)x360Sync (North America)
Timeline · 2 updates
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identified Jun 17, 2026, 12:27 PM UTC
We are aware of an issue where the automation executions on endpoints is taking longer than expected impacting RMM functionality for some users and are actively working to implement a solution. We will provide updates as more information becomes available.
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monitoring Jun 17, 2026, 12:37 PM UTC
A fix has been implemented and we are monitoring the results.
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2026, 08:56 PM UTC
- Resolved
- Jun 15, 2026, 03:12 PM UTC
- Duration
- 18h 15m
Affected: CPQx360Sync (APAC)
Timeline · 1 update
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investigating Jun 14, 2026, 08:56 PM UTC
Our Team is investigating the following issue: CPQ Catalog services in the AU region are currently experiencing a service degradation affecting a small subset of partners. Impact: 1. A limited number of partners may experience delays in scheduled catalog imports. 2. A smaller subset may encounter issues accessing their catalog.
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2026, 08:33 PM UTC
- Resolved
- Jun 14, 2026, 09:08 PM UTC
- Duration
- 34m
Affected: Asio (ITS Portal)x360Sync (North America)
Timeline · 1 update
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investigating Jun 14, 2026, 08:33 PM UTC
We are investigating reports of an issue impacting device status visibility for some end users.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 04:58 PM UTC
- Resolved
- Jun 12, 2026, 06:26 PM UTC
- Duration
- 1h 28m
Affected: x360Syncx360Sync (North America)
Timeline · 2 updates
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investigating Jun 12, 2026, 04:58 PM UTC
We are currently investigating an issue impacting connections to Syncedtool.com
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monitoring Jun 12, 2026, 05:38 PM UTC
We have implemented a fix and are monitoring now. Connectivity for agents should be restored.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 05:22 AM UTC
- Resolved
- Jun 11, 2026, 06:40 AM UTC
- Duration
- 1h 17m
Affected: PSAx360Sync (North America)
Timeline · 2 updates
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identified Jun 11, 2026, 05:22 AM UTC
We have identified the possible root cause for reports of ConnectWise PSA authentication failure. We will follow up with more information soon.
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monitoring Jun 11, 2026, 05:55 AM UTC
A fix has been implemented and we are monitoring the results.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 05:17 AM UTC
- Resolved
- Jun 11, 2026, 10:00 AM UTC
- Duration
- 4h 42m
Affected: RMMx360Sync (EMEA)x360Sync (North America)
Timeline · 2 updates
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identified Jun 11, 2026, 05:17 AM UTC
We are currently investigating reports of delay in agent installation for RMM. We will follow up with more information soon.
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monitoring Jun 11, 2026, 05:40 AM UTC
We have applied the necessary fix for the delay in processing the agent component post new agent installation. We are monitoring the situation and will update accordingly.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 04:35 PM UTC
- Resolved
- Jun 05, 2026, 08:01 PM UTC
- Duration
- 3h 26m
Affected: x360Syncx360Sync (North America)
Timeline · 3 updates
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investigating Jun 05, 2026, 04:35 PM UTC
We are currently investigating reports of syncing issues on x360Sync. We will follow up with more information soon.
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monitoring Jun 05, 2026, 04:43 PM UTC
A fix has been implemented to correct sync connection errors to syncedtool.com.
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monitoring Jun 05, 2026, 04:50 PM UTC
We believe the issue to be resolved and continue to monitor. We apologize for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 01:40 PM UTC
- Resolved
- Jun 08, 2026, 07:09 PM UTC
- Duration
- 3d 5h
Affected: x360Recoverx360Sync (All Regions)
Timeline · 3 updates
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investigating Jun 05, 2026, 01:40 PM UTC
We are currently investigating reports of slowness on Infinity Cloud Vaults. We will follow up with more information soon.
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monitoring Jun 05, 2026, 08:52 PM UTC
The issue has been addressed and we are currently monitoring
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identified Jun 08, 2026, 04:40 PM UTC
Some services might show intermittent and we are working on mitigating problem
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 08:40 PM UTC
- Resolved
- Jun 04, 2026, 02:13 PM UTC
- Duration
- 17h 32m
Affected: x360Recoverx360Sync (All Regions)
Timeline · 2 updates
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investigating Jun 03, 2026, 08:40 PM UTC
We are currently investigating reports of slowness on Infinity Cloud Vaults. We will follow up with more information soon.
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monitoring Jun 03, 2026, 09:50 PM UTC
Slowness has been addressed.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 11:07 AM UTC
- Resolved
- Jun 07, 2026, 03:09 AM UTC
- Duration
- 5d 16h
Affected: ScreenConnectx360Sync (All Regions)
Timeline · 2 updates
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investigating Jun 01, 2026, 11:07 AM UTC
We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.
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monitoring Jun 01, 2026, 03:42 PM UTC
The reports of ScreenConnect "host page timeouts" have been identified and a resolution is in progress.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 03:01 AM UTC
- Resolved
- Jun 01, 2026, 03:37 PM UTC
- Duration
- 12h 35m
Affected: ScreenConnectx360Sync (All Regions)
Timeline · 2 updates
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investigating Jun 01, 2026, 03:01 AM UTC
We are experiencing a possible issue with ScreenConnect being flagged by multiple Anti-viruses impacting inability to download new ScreenConnect client. We are investigating further and update as soon as possible.
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monitoring Jun 01, 2026, 04:30 AM UTC
The reports of ScreenConnect clients identified by Anti-viruses programs has been evaluated by cloud and engineering teams and confirmed as False Positive with your selected vendor. We will also contact with these vendors to help expedite the review process. If you need further assistance, please connect with our support team at www.connectwise.com/chat
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 09:31 AM UTC
- Resolved
- May 29, 2026, 04:59 PM UTC
- Duration
- 7h 28m
Affected: Cloud BackupCloud Services PortalSaaS Security & Cloud Automationx360Sync (All Regions)
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 09:57 PM UTC
- Resolved
- Jun 07, 2026, 03:00 AM UTC
- Duration
- 9d 5h
Affected: ScreenConnectx360Sync (All Regions)
Timeline · 1 update
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monitoring May 28, 2026, 09:57 PM UTC
A recent update to the ScreenConnect and RMM integration may prevent you from joining sessions. If you're seeing a spinning icon on the Devices page, here's how to fix it: Clear your browser cache and cookies for control.itsupport247.net, then log back into ConnectWise RMM.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 02:00 AM UTC
- Resolved
- May 28, 2026, 02:20 AM UTC
- Duration
- 20m
Affected: Reports and Dashboardsx360Sync (North America)
Timeline · 2 updates
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monitoring May 28, 2026, 02:00 AM UTC
We've identified an issue where BrightGauge domains began returning 504 Bad Gateway errors, also resulting in “We’re Sorry” errors. Our team has identified the issue and is actively monitoring the situation.
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monitoring May 28, 2026, 02:06 AM UTC
Our team has implemented a fix. We’re seeing signs of recovery and expect performance to return to normal shortly.
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 09:21 PM UTC
- Resolved
- Jun 05, 2026, 12:18 AM UTC
- Duration
- 9d 2h
Affected: x360Recoverx360Sync (North America)
Timeline · 1 update
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identified May 26, 2026, 09:21 PM UTC
We are currently investigating reports of intermittent access or delays affecting backup storage in our Salt Lake City data center. We will follow up with more information soon.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 03:14 PM UTC
- Resolved
- May 21, 2026, 07:47 PM UTC
- Duration
- 4h 32m
Affected: SSOx360Sync (North America)
Timeline · 2 updates
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investigating May 21, 2026, 03:14 PM UTC
We are investigating reports of CWSSO log-in issues. We will continue to update you when more information becomes available.
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identified May 21, 2026, 03:54 PM UTC
We are still investigating the issue and have identified that it is isolated to CW SSO login and SmileBack in North America.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 02:52 PM UTC
- Resolved
- May 20, 2026, 03:13 PM UTC
- Duration
- 21m
Affected: ScreenConnectx360Sync (All Regions)
Timeline · 1 update
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monitoring May 20, 2026, 02:52 PM UTC
We’re addressing an issue impacting sign-ins for ScreenConnect Cloud Account Administrators. Engineering has identified the root cause and is actively implementing a fix. Partners may experience intermittent latency or login disruptions for Cloud Account Administrators.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 03:36 PM UTC
- Resolved
- May 19, 2026, 08:57 PM UTC
- Duration
- 5h 21m
Affected: Asio (ITS Portal)x360Sync (All Regions)
Timeline · 1 update
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investigating May 19, 2026, 03:36 PM UTC
We are investigating reports of last logged-in user and last restart details not being visible to ASIO platform partners.
Read the full incident report →
- Detected by Pingoru
- May 16, 2026, 05:06 PM UTC
- Resolved
- May 16, 2026, 08:06 PM UTC
- Duration
- 3h
Affected: x360Portalx360Sync (All Regions)
Timeline · 1 update
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investigating May 16, 2026, 05:06 PM UTC
Some partners are currently unable to login into the portal. Problem has been reproduced and is currently being investigated.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 12:55 AM UTC
- Resolved
- May 15, 2026, 03:01 AM UTC
- Duration
- 2h 5m
Affected: Reports and Dashboardsx360Sync (APAC)
Timeline · 1 update
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investigating May 15, 2026, 12:55 AM UTC
We are investigating reports of V5 Agent data sources returning blank. We will follow up with more information soon.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:56 AM UTC
- Resolved
- May 09, 2026, 03:46 AM UTC
- Duration
- 1d 1h
Affected: Asio (ITS Portal)RMMx360Sync (North America)
Timeline · 2 updates
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investigating May 08, 2026, 01:56 AM UTC
We are investigating reports by our third party provider (AWS) of service degradation in a North American Availability Zone providing services leveraged by ConnectWise products. We are monitoring the services and evaluating performance impact, at this time services are operational, but delays could be seen if the incident is prolonged. We will update this as we continue to monitor with the provider.
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investigating May 08, 2026, 06:58 PM UTC
We are continuing to monitor for any significant impact to platform services and taking proactive mitigating actions if needed. The third-party provider (AWS) incident is still ongoing, so we will be keeping this status page update live until the provider has issued full resolution.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 01:01 AM UTC
- Resolved
- May 05, 2026, 06:07 AM UTC
- Duration
- 5h 5m
Affected: PSAx360Sync (APAC)
Timeline · 1 update
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investigating May 05, 2026, 01:01 AM UTC
We are currently investigating reports of latency issue for PSA Cloud. We will follow up with more information soon.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 02:13 PM UTC
- Resolved
- May 04, 2026, 02:44 PM UTC
- Duration
- 31m
Affected: Reports and Dashboardsx360Sync (North America)
Timeline · 1 update
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investigating May 04, 2026, 02:13 PM UTC
We are currently experiencing degraded performance affecting BrightGauge accounts in the North America region. Our team is actively investigating and will share updates as they become available.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 05:53 PM UTC
- Resolved
- Apr 30, 2026, 12:41 PM UTC
- Duration
- 18h 48m
Affected: MDRSIEMx360Sync (All Regions)
Timeline · 1 update
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investigating Apr 29, 2026, 05:53 PM UTC
We’re currently seeing issues when accessing SIEM and MDR reports directly from the platform sub‑menu. These reports are accessible via Reports > BrightGauge. Our team is investigating the root cause and will share updates as they become available.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 11:48 AM UTC
- Resolved
- Apr 29, 2026, 12:41 PM UTC
- Duration
- 52m
Affected: Documentationx360Sync (APAC)x360Sync (EMEA)x360Sync (North America)x360Sync (All Regions)x360Sync (Other Regions)
Timeline · 2 updates
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investigating Apr 29, 2026, 11:48 AM UTC
We are experiencing a possible issue with UserDocs on the ConnectWise University that appears to be causing users to get a 502 error when trying to access the Docs. We will follow up with more information soon.
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monitoring Apr 29, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.
Read the full incident report →
