ConnectWise had 58 outages in the last 2 years totaling 484h 20m of downtime — averaging 2.4 incidents per month.
There were 58 ConnectWise outages since March 3, 2026 totaling 484h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups in EMEA. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.
We are currently investigating reports of slowness on EU Cloud PSA. We will follow up with more information soon.
We are currently tracking reports of DNS disruptions impacting partners within the US region. Please note that ScreenConnect services are operating normally; however, we are actively monitoring the situation. While external network providers address the underlying issue, partners in the affected area may experience intermittent connectivity.
We are aware of an issue impacting a backend service and are actively addressing it. We will provide updates as more information becomes available. We appreciate your patience while we work toward resolution.
Partners were having issues with authenticating into the PSA change approvals module, even though their credentials were valid. Our support and product teams acted quickly to identify and resolve the underlying issue.
We are currently investigating reports of Unable to assign resources on ConnectWise PSA. We will follow up with more information soon.
We are aware of an issue that is impacting backups for NAS devices. We understand the importance of reliable backup protection and are actively investigating the cause. We will share updates as soon as additional information is available.
We have identified the issue and are working to implement a solution. We will share updates as soon as additional information is available.
Engineering has implemented a fix and we are closely monitoring. We will continue to provide updates as they come available.
ConnectWise SSO login has been investigated after initial reports of intermittent failures and is operating in a degraded state. We are investigating root cause and will update this incident accordingly.
ConnectWise is investigating reports of Login Issues on ConnectWise Home. We will follow up with more information soon.
We are currently experiencing issues sending emails by a third-party vendor. We are investigating the issue.
Issue has been determined. Fix is in place and we are monitoring for any further issues.
We are currently investigating reports of ScreenConnect Cloud instances are down. We will follow up with more information soon.
The reports of ScreenConnect cloud outage in Northeast region has been identified and a resolution is in progress.
We are currently investigating reports of login issues affecting Wise-Sync and WisePay. Users may be unable to access the platform at this time. We will follow up with more information soon.
A fix has been implemented and we are monitoring the results.
We are received reports of delays syncing assets from ConnectWise Platform to ConnectWise PSA. Our teams have successfully identified the root cause of the issue and are currently rolling out a fix to all impacted partners. We estimate the full rollout to all partners to be completed within 12 hours. We will provide further guidance once that process is complete.
We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.
We are currently investigating an issue affecting approximately 30% of SLC cloud vaults. The impact may include backups, replications, and recovery operations. Our teams are actively working to restore full service as quickly as possible. We will provide additional updates as more information becomes available.
We have identified the root cause of the issue affecting approximately 30% of SLC cloud vaults. A fix is currently being implemented to restore full functionality, including backups, replications, and recovery operations. We will provide another update once the fix has been deployed.
We have deployed a fix for SLC cloud vaults. Backups, replications, and recovery operations are returning to normal service levels. We are closely monitoring the environment to confirm full stability and will provide a final update once the incident is resolved.
We are currently investigating reports of the CPU Graph not showing any data on the Device Details page.
We have identified the issue and resolution is being implemented.
The resolution has been implemented across all regions, and we are monitoring the changes.
We identified this issue via our automated service monitoring after identifying an increase in service request failures in the region. We are aware of this issue and are actively investigating the factors and impact. We will provide additional information as it becomes available.
Our provider has identified issues with Network Infrastructure in Western US region. They are actively working to resolve the issue.
We have implemented a fix and are beginning to see signs of recovery. We will continue to monitor and inform you as more information becomes available
We are investigating reports of RMM-PSA sync setting all billable PSA Additions to 0 for every customer.
We have identified the cause for this issue and working on the resolution.
We have identified and fixed the issue for impacted partners and are monitoring these changes.
We are currently investigating reports of performance issues on the NA Cloud with ConnectWise PSA. We will follow up with more information soon.
We've received a number of reports that an ISP backbone service are having issues connecting to ScreenConnect. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.
We are experiencing a possible issue with Connectwise PSA QBO. Our team is working with the vendor to understand and resolve the issue. We will follow up with more information soon.
We have received reports that Acronis backup agent is getting uninstalled automatically from partner sites and Acronis Agent Install Policy is getting disabled. We are actively investigating the issue and provide an update soon.
A maintenance update for the Acronis Integration, caused a misconfiguration of the Agent Installation policy. This triggered the policy option to get disabled and uninstall the agent from the devices. We have fixed the configuration, and the changes will resolve and trigger the install of the agent on the devices. However, this could take a few hours to stabilize across your environment. We continue to monitor the issue to ensure that the stable state is achieved.
The issue related to the policy option to getting disabled, and uninstalling the agent from the devices, has been resolved. We continue to monitor the systems, to ensure that there are no changes to the resolved status.
The Acronis backup agent uninstall issue has been resolved. However, re-installation of the backup agent for the impacted policies is taking longer than expected. We are actively working towards a resolution of this issue. We will keep you posted on the progress as new updates become available.
For the issue of Acronis backup agent re-installation, root-cause has been identified and fixing and region-based rollout is in progress. We are actively working on this issue and will keep you posted on the progress as new updates become available.
The issue of Acronis backup agent re-installation is fixed and rolled out for all regions. We are actively monitoring and will keep you posted on the progress as new updates become available.
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We are monitoring the system while delayed alerts are processed and normal alert delivery is restored.
We identified and resolved an issue that caused delays in ConnectWise SIEM alert notifications. We will continue to monitor as the SOC is working through the backlog for Managed SIEM cases.
We are currently investigating an issue impacting Scheduled Reports in Reports & Dashboards across the NA region. As a result, some scheduled & manually sent reports are not being delivered as expected. Our teams are actively engaged and treating this with high priority. We understand the impact this may have on your business and will provide updates as soon as more information becomes available.
Our teams continue to investigate the issue affecting Scheduled Report delivery in the NA region. We recognize the disruption this is causing and are working urgently to identify the root cause and restore normal functionality. Thank you for your patience while we work towards a resolution.
The issue impacting scheduled & manually sent report delivery in the NA region has been resolved, and we're closely monitoring all processes. All scheduled reports should begin operating normally, and any delayed reports are being delivered. We sincerely apologize for the disruption and appreciate your patience throughout this incident.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.