ConnectWise incident
Issues with Webroot installation/uninstallation on machines
ConnectWise experienced a minor incident on July 6, 2026 affecting RMM and x360Sync (APAC) and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
RMMx360Sync (APAC)x360Sync (EMEA)x360Sync (North America)
Update timeline
- investigating Jul 06, 2026, 07:08 AM UTC
We have observed issues on certain machines where Webroot is not getting installed/uninstalled on machines in spite of policy being applied correctly.
- identified Jul 06, 2026, 07:14 AM UTC
The issue with Webroot installation/uninstallation has been identified. This issue is observed while trying to enable the machines with the latest Webroot version. The necessary resolution steps are being applied.
- monitoring Jul 06, 2026, 07:35 AM UTC
The necessary steps to resolve the issue have been successfully applied and are actively monitoring the same.