ConnectWise experienced a minor incident on July 15, 2026 affecting Reports and Dashboards and x360Sync (North America), lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 12:26 AM UTC
We are currently investigating an issue impacting Scheduled Reports in Reports & Dashboards across the NA region. As a result, some scheduled & manually sent reports are not being delivered as expected. Our teams are actively engaged and treating this with high priority. We understand the impact this may have on your business and will provide updates as soon as more information becomes available.
- investigating Jul 15, 2026, 01:17 AM UTC
Our teams continue to investigate the issue affecting Scheduled Report delivery in the NA region. We recognize the disruption this is causing and are working urgently to identify the root cause and restore normal functionality. Thank you for your patience while we work towards a resolution.
- monitoring Jul 15, 2026, 01:55 AM UTC
The issue impacting scheduled & manually sent report delivery in the NA region has been resolved, and we're closely monitoring all processes. All scheduled reports should begin operating normally, and any delayed reports are being delivered. We sincerely apologize for the disruption and appreciate your patience throughout this incident.