Conga Contracts Outage History

We've identified the root cause of the issue impacting Conga composer. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure around create Salesforce tasks or activities operations while the fix is being deployed.

Our engineering teams are continuing to implement the fix. The issue remains under active investigation and has not yet been fully resolved. Customers may continue to experience failures when creating Salesforce tasks or activities operations while remediation efforts are ongoing. We will provide the next update as soon as additional information becomes available.

The Conga team is continue to actively work on implementing the fix and remediation efforts are still in progress. We are closely monitoring the progress and will provide further updates as soon as more information becomes available. Thank you for your continued patience and understanding.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

The issue has also impacted APAC region. The issue has been identified and is do to a timing of a certification rotation. The issue should be resolved within the hour.

We've identified the root cause of the issue is resulting from a confirmed Microsoft 365 service outage. This issue is strictly limited to the Conga IDP flow. All other authentication methods to the Advantage Platform remain fully functional. We are closely monitoring Microsoft's remediation progress and will update this page as their services recover. Microsoft Outage Status: https://status.cloud.microsoft/

We are continuing to monitor the ongoing Microsoft service incident which is impacting OTP delivery for Conga IDP logins. There has been no change to the scope of impact. Microsoft Outage Status: https://status.cloud.microsoft/

We are continuing to monitor the ongoing Microsoft service incident which is impacting OTP delivery for Conga IDP logins. There has been no change to the scope of impact. We want to reiterate that all other login methods remain fully operational. We are tracking Microsoft's remediation efforts closely and will provide the next update in one hour or as soon as a resolution is confirmed. Microsoft Outage Status: https://status.cloud.microsoft/

We are continuing to monitor the ongoing Microsoft service incident which is impacting OTP delivery for Conga IDP logins. There has been no change to the scope of impact. Microsoft Outage Status: https://status.cloud.microsoft/

We are continuing to monitor the ongoing Microsoft service incident which is impacting OTP delivery for Conga IDP logins. There has been no change to the scope of impact. We've observed our internal tests passing intermittently as Microsoft continues recovery efforts. We are tracking Microsoft's remediation closely and will provide the next update as a resolution is confirmed. Microsoft Outage Status: https://status.cloud.microsoft/

Issue seems to be on the account of OneSpan maintenance. Conga team is closely working and following up with OneSpan support. Initial findings indicate that the problem appears to be related to the apitoken / clientApp / accessToken request. More information is available at https://support.onespan.com/csm?id=trust_center_environment_status&environment=baf6c32d1b2be0505ed6fcc2cd4bcb03

Our team is actively working to restore our server environments to a stable version of the application. Users may continue to experience intermittent errors while this fix is deployed.

We have successfully rebuilt the affected infrastructure and are currently running verification tests to ensure stability. Please note that this issue is primarily impacting RegenerateWithRedlines service with some intermittent failures on Document Merge operations as we work to resolve the issue.

Work continues on restoring the service. We are currently finalizing and testing configurations on the rebuilt infrastructure before opening the service to traffic.

We have expanded our troubleshooting to include testing of previous application versions, as initial validation checks did not pass. The impact remains to be isolated to RegenerateWithRedline service at this time.

Conga Advantage platform along with other Conga Services are down due to Cloudflare global outage, this issue is impacting all the Conga services in all the regions (North America, EMEA and APAC) (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) Customers may continue to experience inability to access conga services while the fix is being deployed from cloudflare.

Due to the widespread Cloudflare network issues, several of our services have experienced interruptions. We have successfully restored access to the Merge Service and OCC. We are monitoring the situation closely and will continue to provide updates.

Our services are currently experiencing intermittent connectivity issues due to the ongoing Cloudflare incident. We are seeing some successful traffic throughput and are monitoring the situation closely as Cloudflare continues their remediation. You may experience occasional timeouts or errors while the global network stabilizes.

We have successfully recovered the Conga Contracts service, and it is now fully operational. Our team is currently executing a temporary restoration strategy to bring Turbo Services back online. You may continue to experience intermittent availability with Turbo Services while this process is underway. We remain in a monitoring state as we track the ongoing global Cloudflare outage and will provide further updates as services stabilize. Cloudflare Status: https://www.cloudflarestatus.com/

We’ve identified that the login delays across all RLS environments are caused by an ongoing Azure Front Door (AFD) issue impacting service availability. According to Microsoft, a configuration change triggered the disruption around 16:00 UTC, and they are currently rolling back to a known good state while blocking further changes. Users may continue to experience intermittent login delays until the rollback is complete.

Some customers are also reporting slow logins or timeouts in X-Author and X-Author for Contracts. Microsoft incident tracking is reporting fixes are being rolled out with initial recovery already in progress. Microsoft Status Page: https://azure.status.microsoft/en-us/status

We are now seeing some internal tests pass with improved latency as Microsoft Azure continues to repair their global service disruption. There is no ETA from Microsoft at this time on full remediation. We are continuing to monitor. Microsoft Status Page: https://azure.status.microsoft/en-us/status

Microsoft Azure is reporting a full recovery with an ETA of 4 hours (expected recovery by 23:20 UTC). We are continuing to see improvements with our internal tests, however, customers may still experience latency and timeouts during login until Azure systems have fully recovered. We will continue to monitor the recovery procedures from Microsoft.

We've identified the root cause of the issue. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience inability to generate proposals from Salesforce while the fix is being deployed.

We have identified a service disruption with our cloud infrastructure provider, Amazon Web Services (AWS), in their NA (us-east-1) region. This is impacting multiple Conga services, and customers may experience increased error rates and latency. Our teams are actively monitoring the provider's status and will post updates here as they become available. AWS Health Dashboard: https://health.console.aws.amazon.com/health/home#/account/dashboard/open-issues

We are continuing to monitor the AWS outage status. AWS Health Dashboard: https://health.aws.amazon.com/health/status

We are continuing to monitor the ongoing AWS service disruption. While AWS reports that some services are recovering, the impact to Conga products remains limited and intermittent at this time. We will provide another update as more information becomes available. AWS Health Dashboard: https://health.aws.amazon.com/health/status

We've identified the root cause of the issue impacting Smart Search functionality. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience errors while the fix is being deployed.

Our teams are actively working on a resolution for the ongoing service disruption. Our primary focus is on restoring the service to its last known stable configuration. We expect to confirm the success of this approach within the next hour. We appreciate your continued patience.

Our teams are actively engaged in the process of restoring the Smart Search service to a stable and fully functional configuration. Our primary focus is on ensuring the continued stability and integrity of the environment. This is a comprehensive process that our teams are working through with the utmost urgency. We are committed to restoring service as quickly and safely as possible. Smart Search functionality will remain unavailable while this essential work is completed. We will continue to provide updates as progress is made until the service is restored. We appreciate your continued patience and understanding.

The issue has been identified and we are on a call with the email provider. ETA is 1 hour.

We are currently investigating reports of intermittent failures affecting Conga Batch and Composer within the EU region. This issue is due to an ongoing Salesforce service disruption affecting customer login capabilities in the region. At this time, there is no impact to Composer API services. Customers may continue to experience intermittent errors as we closely monitor the upstream Salesforce service restoration. Our services will resume normal operations once Salesforce resolves the EU region issues. We will provide further updates as they are available.