Conga Contracts Outage History

We've identified the root cause of the issue impacting Conga composer. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure around create Salesforce tasks or activities operations while the fix is being deployed.

Our engineering teams are continuing to implement the fix. The issue remains under active investigation and has not yet been fully resolved. Customers may continue to experience failures when creating Salesforce tasks or activities operations while remediation efforts are ongoing. We will provide the next update as soon as additional information becomes available.

The Conga team is continue to actively work on implementing the fix and remediation efforts are still in progress. We are closely monitoring the progress and will provide further updates as soon as more information becomes available. Thank you for your continued patience and understanding.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

We have identified an infrastructure failure that is preventing access to the Sign service in the EU and AP regions. Our engineering teams are currently deploying a fix to restore connectivity. Customers may continue to experience access issues while this deployment is underway.

Our engineering teams continue to work on implementing a solution to resolve the issue. We're targeting a recovery within the hour.

We've identified the root cause of the issue which stems from an administrative error on the Microsoft Partner Portal. We're working closely with Microsoft Support to restore services. Customers may continue to experience inability to access X-Author for Contracts while the fix is being deployed.

This issue stems from an error that inadvertently delisted the product from the Microsoft Partner Portal. We continue to work with Microsoft Support to restore the listing. At this time, there is no workaround or action required on your end. We are actively pushing for a resolution and will provide another update as soon as we receive more information from Microsoft. Thank you for your patience.

We are actively coordinating with the Microsoft Marketplace escalation and engineering teams to expedite the restoration of the service.

We are continuing to work directly with Microsoft to restore Conga X-Author services. This issue has been escalated to the highest priority within the Microsoft queue. At this time, Microsoft has provided an estimated time to resolution of 2 to 5 hours. We are monitoring the situation closely and will notify you as soon as service is restored, or if there are any changes to this timeline.

Microsoft is currently continuing the certification process to restore the Conga X-Author service. To assist with a rapid recovery, our team has provided Microsoft with test environments to actively validate the service as it comes back online. We are monitoring this validation process closely and will provide a further update once the service is fully restored. Thank you for your continued patience.

Conga X-Author for Contracts in the NA region has successfully completed validation and is now live. The remaining Conga X-Author applications are currently pending final certification by Microsoft. We will continue to monitor the progress closely and send another update once the remaining X-Author services are restored.

X-Author Contracts in the EU region has successfully completed validation and is now live. The remaining Conga X-Author applications are currently pending final certification by Microsoft. We will continue to monitor the progress closely and send another update once the remaining X-Author services are restored.

X-Author Contracts in the NA region has successfully completed validation and is now live. The remaining Conga X-Author applications are currently pending final certification by Microsoft. We will continue to monitor the progress closely and send another update once the remaining X-Author services are restored.

Conga X-Author for Contracts in EU and FR region are currently pending final certification by Microsoft. We're continuing to monitor the progress closely and send another update once services are restored.